Operations & Dispatch Support Specialist

ComForCare Home Care (Raleigh, NC); Menomonee Falls (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Profit sharing

Training & development

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Job summary

ComForCare Home Care (Raleigh, NC) is seeking an Office Administrator to support the Office Manager and Door Team manager by handling routine clerical tasks, answering phones, dispatching tickets to infield technicians, and maintaining daily schedules. This role emphasizes professional communication and reliable data entry.

The ideal candidate has a high school diploma, experience in service industries, and strong Microsoft Office skills.

Qualifications

• High School diploma required; experience in a service environment preferred.
• Strong phone and customer service skills with professional demeanor.
• Ability to organize work and manage multiple tasks with accuracy.
• Experience with data entry and basic recordkeeping is a plus.

Responsibilities

• Answer phones with a professional tone for various sources.
• Update customer notes within the system.
• Dispatch jobs from the system to infield technicians.
• Upload and enter data to support staff operations.
• Follow instructions and guidelines to perform functions.
• Support the team to achieve organizational goals.

Skills

Data entry

Phone etiquette

Customer service

Communication

Teamwork

Time management

Education

High School diploma

Tools

Microsoft Office

Job description

ComForCare Home Care (Raleigh, NC) is seeking an Office Administrator to support the Office Manager and Door Team manager by handling routine clerical tasks, answering phones, dispatching tickets to infield technicians, and maintaining daily schedules. This role emphasizes professional communication and reliable data entry.

The ideal candidate has a high school diploma, experience in service industries, and strong Microsoft Office skills.