Operations Dispatch & Insights Coordinator

Remote Jobs; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Raleigh's Solid Waste Services Department seeks an Administrative Specialist to act as a critical liaison between Customer Service and Field Operations, dispatching and tracking work orders, resolving inquiries, and generating reports. You will analyze operational data and support continuous process improvement initiatives to deliver high-quality services to residents.

Ideal candidates are organized, detail-oriented, and skilled at managing multiple priorities while delivering

Qualifications

• High School diploma or GED; 1–3 years admin support or related experience.
• Experience with municipal operations and customer service.
• Proficient in Microsoft Office and business systems; strong communication.

Responsibilities

• Respond to internal and external inquiries and resolve complex service concerns.
• Coordinate communication between Customer Service and Field Operations.
• Dispatch, monitor, update, and close work orders using Cityworks and ServiceNow.
• Prepare reports, correspondence, and spreadsheet documents.
• Maintain departmental records and documentation.
• Support continuous process improvement initiatives.

Skills

Communication

Problem solving

Prioritization

Records management

Microsoft Office

Customer service

Analytical thinking

Education

High school diploma

1–3 years admin experience

Tools

Cityworks

ServiceNow

Job description

The City of Raleigh's Solid Waste Services Department seeks an Administrative Specialist to act as a critical liaison between Customer Service and Field Operations, dispatching and tracking work orders, resolving inquiries, and generating reports. You will analyze operational data and support continuous process improvement initiatives to deliver high-quality services to residents.

Ideal candidates are organized, detail-oriented, and skilled at managing multiple priorities while delivering