Customer Service & Operations Coordinator

City-of-Asheville; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Asheville seeks a Customer Service Representative II in the Public Works Department, Sanitation Division, to deliver courteous information, process service orders, and support core operations and the Waste Reduction Program.

Ideal candidate has at least one year in customer service, office support experience, strong detail orientation, initiative and teamwork, and comfort with GIS and service-management software.

Qualifications

• High school diploma or GED required; supplemented by one year of experience in customer service.
• Experience with basic GIS preferred. Ability to read maps required.
• Knowledge of City policies preferred.

Responsibilities

• Receives telephone calls and visitors and provides information regarding department policies, activities, and programs.
• Enters information into customer accounts and maintains service orders.
• Responds to customer service requests via email, phone, and the Asheville App; resolves issues.
• Creates daily spreadsheets of collection requests for Sanitation drivers.
• Assists in payroll, personnel matters, or invoice processing as needed.
• Supports Waste Reduction Program and educates residents on recycling and disposal.

Skills

Customer service

Office support

Multitasking

Communication skills

Problem solving

Data entry

Education

High school diploma or GED

1 year customer service experience

Tools

Munis Software

GIS

MapAsheville

AVL

Google Suite

Job description

The City of Asheville seeks a Customer Service Representative II in the Public Works Department, Sanitation Division, to deliver courteous information, process service orders, and support core operations and the Waste Reduction Program.

Ideal candidate has at least one year in customer service, office support experience, strong detail orientation, initiative and teamwork, and comfort with GIS and service-management software.