Administrative & Operations Dispatch Specialist

Talentify; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Raleigh's Solid Waste Services is seeking an Administrative Specialist to act as a key liaison between Customer Service and Field Operations. You will dispatch and track work orders, resolve complex inquiries, generate reports, and support continuous improvement initiatives to deliver efficient, high-quality services to the community.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities while providing exceptional customer service in a fast-paced

Qualifications

• High School diploma or GED; 1–3 years in admin support or related field.
• Ability to coordinate between Customer Service and Field Operations.
• Experience with dispatch and work order management.
• Strong communication and data analysis skills.
• Proficiency in Microsoft Office and business systems.

Responsibilities

• Coordinate communication between Customer Service and Field Operations.
• Dispatch, monitor, update, and close work orders using Cityworks, ServiceNow, and related systems.
• Prepare reports, correspondence, presentations, and confidential documents.
• Analyze operational data to identify improvement opportunities.
• Support SOPs, training materials, and process improvement initiatives.

Skills

Communication

Analytical thinking

Prioritization

Report writing

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Cityworks

ServiceNow

Job description

City of Raleigh's Solid Waste Services is seeking an Administrative Specialist to act as a key liaison between Customer Service and Field Operations. You will dispatch and track work orders, resolve complex inquiries, generate reports, and support continuous improvement initiatives to deliver efficient, high-quality services to the community.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities while providing exceptional customer service in a fast-paced