Administrative Specialist: Dispatch & Analytics

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Raleigh is seeking an Administrative Specialist to serve as a liaison between Customer Service and Field Operations within the Solid Waste Services Department. You will dispatch and track work orders, respond to customer inquiries, and support data reporting and process improvements to enhance service delivery.

Ideal candidates are detail-oriented, with strong communication and multitasking abilities, and comfortable working in a fast-paced municipal environment.

Qualifications

• High School diploma or GED required.
• 1–3 years in administrative support or customer service.
• Equivalent combination of training/experience accepted.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely manner.
• Dispatch, monitor, and close work orders using Cityworks, ServiceNow and related systems.
• Prepare reports, correspondence, presentations, spreadsheets, and confidential documents.
• Develop SOPs and training materials for internal staff and customers.
• Analyze operational data and identify opportunities for process improvements.

Skills

Customer service

Communication

Problem solving

Multitasking

Data analysis

Education

HS Diploma or GED

Tools

Cityworks

ServiceNow

Microsoft Office

Job description

City of Raleigh is seeking an Administrative Specialist to serve as a liaison between Customer Service and Field Operations within the Solid Waste Services Department. You will dispatch and track work orders, respond to customer inquiries, and support data reporting and process improvements to enhance service delivery.

Ideal candidates are detail-oriented, with strong communication and multitasking abilities, and comfortable working in a fast-paced municipal environment.