Operations & Dispatch Coordinator

FusionSite; Chippewa Falls (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

FusionSite is seeking an experienced Office Coordinator to support the daily administrative and operational functions of the business unit in Wisconsin. You will handle customer service, office administration, staffing support, dispatch coordination, invoicing support, compliance documentation, and employee engagement initiatives.

The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Business Administration, Office Administration, or related field preferred.
• Minimum of three years of administrative, clerical, customer service, or operations support experience required.

Responsibilities

• Provide exceptional customer service to customers and prospective customers in person, over the phone, and through email communications.
• Support hiring activities including interviewing, onboarding, benefits enrollment, and general HR administration.
• Assist with dispatch activities, route planning, and special event coordination.
• Coordinate communication among team members to support efficient business operations.
• Track orders and support operational documentation to ensure timely completion of services.
• Support billing, accounts receivable, answering phones, preparing deposits, and general office administration.
• Maintain customer, employee, and office records in an organized and accessible manner.
• Manage office and yard supply inventory and order supplies as needed.
• Coordinate maintenance and repairs of office equipment.
• Support operational activities related to fleet maintenance, truck repairs, and compliance recordkeeping.
• Assist with maintaining DOT compliance documentation and employee files where required.
• Support employee engagement initiatives and team meetings.
• Sort and distribute mail and prepare documents as needed.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Mathematical ability/Accounting

Learning new software

Microsoft Office

DOT compliance

Team coordination

Education

High school diploma

Associate degree in Business Administration/Office Administration

Tools

Microsoft Office Suite

Accounting software

Routing software

Job description

FusionSite is seeking an experienced Office Coordinator to support the daily administrative and operational functions of the business unit in Wisconsin. You will handle customer service, office administration, staffing support, dispatch coordination, invoicing support, compliance documentation, and employee engagement initiatives.

The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced environment.