Operations Director - Contents Restoration

Blue Kangaroo PACKOUTZ of Twin Cities East; Blaine (MN); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Blue Kangaroo Packoutz in Blaine, MN seeks an experienced Director of Operations to lead the day-to-day operations of our contents restoration business. This role blends operational leadership with hands-on project coordination to ensure every job runs smoothly, safely, and to our high standards, reporting directly to the owner.

You will manage scheduling, staffing, safety, and subcontractor management, while driving quality, efficiency, and exceptional customer experience as we scale.

Qualifications

• 5+ years in operations management, ideally in restoration, construction, field services, or a related project-based industry
• Proven track record managing both people (scheduling, hiring, team leadership) and projects (multi-party coordination, vendor/subcontractor management)
• Strong safety and process orientation — comfortable building and enforcing standards
• Excellent communicator, able to represent the company well with customers and outside contractors
• Thrives in a fast-moving, variable environment with competing priorities
• Experience in restoration, insurance claims, or contents/property management industries a plus

Responsibilities

• Day-to-Day Operations: Manage resource scheduling across all active jobs, balancing core staff with temporary surge labor during high-volume periods
• Own hiring, onboarding, and performance management for field staff
• Drive front-line accountability for on-time, on-budget job execution
• Quality with Efficiency: Define and uphold what 'white-glove' service looks like in execution
• Balance speed and cost against our customer experience standard
• Implement quality-control checkpoints (spot checks, customer feedback loops, job close-out reviews)
• Process, Safety & Execution Standards: Maintain and enforce SOPs for packout, cleaning, storage, and transport
• Own safety compliance — proper handling procedures, training records, documentation
• Serve as the process owner who keeps execution consistent as the company grows
• Facility Safety & Cleanliness: Oversee warehouse/facility standards in close coordination with the Warehouse Coordinator
• Ensure facility conditions meet safety and operational requirements
• Job Coordination — Managing the Moving Parts: Vet and select the right subcontractors for jobs requiring outside labor or specialty services
• Serve as the communication hub between our team, mitigation/reconstruction contractors, and customers
• Prevent delays and miscommunication that could compromise the customer experience
• What Success Looks Like: Jobs run on schedule, on budget, and to our quality standard
• Resource utilization stays at or above current benchmarks
• Safety incidents and process deviations trend down
• Customers consistently report a calm, well-managed experience
• Operational capacity grows to support increased monthly volume

Skills

Operations management

People management

Project coordination

Vendor management

Safety oriented

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Us

At Blue Kangaroo Packoutz, We Care for What We Carry. We specialize in providing high-touch, white-glove contents management and restoration services — packouts, cleaning, and storage of household goods. This is what we do and we strive to do it better than everyone else. We're known for giving our customers a sense of calm and confidence during a stressful time: our team's approach is "we've got this."

Position Summary

We're seeking an experienced, hands-on Director of Operations to lead the day-to-day operations of our contents restoration business. This role combines operational leadership (scheduling, staffing, safety, process) with hands-on project coordination (job execution, subcontractor management, cross-team communication) into a single seat. You'll be the operational backbone of the company — the person who ensures every job runs smoothly, safely, and to the standard our customers expect, while managing the team that delivers it.

This is a high-visibility, high-ownership role reporting directly to the owner, with real opportunity to grow into a more senior operating role as the company scales.

Key Responsibilities

Day-to-Day Operations:

• Manage resource scheduling across all active jobs, balancing core staff with temporary surge labor during high-volume periods
• Own hiring, onboarding, and performance management for field staff
• Drive front-line accountability for on-time, on-budget job execution

Quality with Efficiency:

• Define and uphold what "white-glove" service looks like in execution. It's not just what we say, it's what we do.
• Balance speed and cost against our customer experience standard
• Implement quality-control checkpoints (spot checks, customer feedback loops, job close-out reviews)

Process, Safety & Execution Standards:

• Maintain and enforce SOPs for packout, cleaning, storage, and transport
• Own safety compliance — proper handling procedures, training records, documentation
• Serve as the process owner who keeps execution consistent as the company grows

Facility Safety & Cleanliness:

• Oversee warehouse/facility standards in close coordination with the Warehouse Coordinator
• Ensure facility conditions meet safety and operational requirements

Job Coordination — Managing the Moving Parts:

• Vet and select the right subcontractors for jobs requiring outside labor or specialty services
• Serve as the communication hub between our team, mitigation/reconstruction contractors, and customers
• Prevent delays and miscommunication that could compromise the customer experience

What Success Looks Like

• Jobs run on schedule, on budget, and to our quality standard
• Resource utilization stays at or above current benchmarks
• Safety incidents and process deviations trend down
• Customers consistently report a calm, well-managed experience
• Operational capacity grows to support increased monthly volume

Qualifications

• 5+ years in operations management, ideally in restoration, construction, field services, or a related project-based industry
• Proven track record managing both people (scheduling, hiring, team leadership) and projects (multi-party coordination, vendor/subcontractor management)
• Strong safety and process orientation — comfortable building and enforcing standards
• Excellent communicator, able to represent the company well with customers and outside contractors
• Thrives in a fast-moving, variable environment with competing priorities
• Experience in restoration, insurance claims, or contents/property management industries a plus

Compensation

$85,000–$95,000 base salary, commensurate with experience. Performance based bonus plan.