Lead Contents Restoration Technician

Blue Kangaroo Packoutz of Encino and Ventura; San Antonio (TX); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Flexible scheduling

Access to training and development

Job summary

A restoration and recovery company in San Antonio is seeking a dedicated Operational Support Specialist to assist in remediation efforts. This position entails leading a team in packout and packback services, cleaning, and storage of client contents. Candidates with a construction or restoration background and bilingual skills (English & Spanish) are preferred. Compensation is competitive at $20-$25 per hour, with opportunities for advancement and extensive training provided. A caring spirit and commitment to customer service are essential.

Qualifications

• Preferred experience in construction, restoration, or insurance industry.
• IICRC certifications are a plus.
• Must possess a valid driver's license and be eligible to operate a vehicle.

Responsibilities

• Lead a team of technicians and ensure adherence to IICRC standards.
• Perform dry and wet mitigation/pre-cleaning using company procedures.
• Transport contents to cleaning facility while preventing damage.

Skills

Bilingual (English & Spanish)

Customer service principles

Positive attitude

Ability to multitask

Professional demeanor

Job description

Company Overview

Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions and prioritize quality workmanship and service that restores what matters most to our customers. We are committed to exceptional levels of compassion, care, and communication with our customers and partners. Our TX based locations are expanding rapidly and we’ve got a growing and dynamic team.

We’re focused on utilizing industry best practices for the handling of personal and business assets that have been damaged. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage—it’s a very sensitive situation they’re facing, so we work hard to make the restoration process seamless and stress‑free. You’ll play a vital role in helping families and businesses recover from disasters.

We’re looking for team players who deliver an exceptional customer experience and advance their careers while pushing teammates in a dynamic business environment. We’re seeking individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration‑related activities. Not everyone comes to us with these skills, so we put each specialist—those with or without training—through an in‑depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It’s all part of our ongoing support and training experience.

Benefits

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Career advancement opportunities
• Paid training
• Flexible scheduling
• Active work environment
• Access to company health insurance plan

Job Summary

This position is responsible for providing operational support in remediation efforts for client contents. Main functions will include performing tasks related to packout and packback services, contents cleaning, deodorizing, manipulation, and storage. This position will be required to use a variety of specialized equipment and cleaning chemicals under supervision. Additionally, the person in this role will be required to learn our digital inventory system that is administered through a company provided iPhone.

Responsibilities

• Maintaining equipment used in daily tasks
• Lead a team of technicians to ensure they are following IICRC Standards
• Perform dry and wet mitigation/pre‑cleaning using accepted BELFOR procedures
• Manipulate contents at the client site to allow for the remediation crew to perform required tasks
• Take exceptional care to package contents to prevent damage during transport
• Transport contents to cleaning facility for cleaning and storage
• Adhere to MSDS recognized standards
• Perform daily vehicle safety and maintenance inspections and maintain in clean serviceable condition
• Must have a caring spirit, commitment to exceptional customer service, principles, and practices

Qualifications

• Bilingual speakers (English & Spanish) strongly preferred
• Construction, restoration, or insurance industry experience preferred
• IICRC certifications preferred
• Must be able to identify product (consumables), usage, and disposal requirements with training
• Eligible to operate a motor vehicle per Blue Kangaroo PACKOUTZ’s vehicle policy
• Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
• Ability to multitask in a fast‑paced environment
• Comprehensive understanding of customer service principles and practices

Physical Requirements

• Frequent lifting in excess of 50 lbs
• Access and mobility in tight spaces

Compensation

$20-25 per hour, depending on experience.