Operations Director: White-Glove Restoration Lead

Blue Kangaroo Packoutz of Encino and Ventura; Oklahoma; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Blue Kangaroo PACKOUTZ seeks an experienced, hands-on Director of Operations to lead the day-to-day operations of our contents restoration business. This role blends operational leadership with hands-on project coordination—scheduling, staffing, safety, and cross-team communication—to ensure every job runs smoothly, safely, and to our high standards.

Reporting directly to the owner, you will manage resource planning, hiring, and performance, while overseeing subcontractors and quality checks as

Qualifications

• 5+ years in operations management, ideally in restoration, construction, field services, or a related project-based industry.
• Proven track record managing people and projects across diverse teams and vendors.
• Strong safety and process orientation with experience building and enforcing standards.

Responsibilities

• Manage resource scheduling across all active jobs, balancing core staff with temporary surge labor during high-volume periods.
• Own hiring, onboarding, and performance management for field staff.
• Drive front-line accountability for on-time, on-budget job execution.

Skills

Operations management

People management

Vendor management

Safety orientation

Communication

Job description

Blue Kangaroo PACKOUTZ seeks an experienced, hands-on Director of Operations to lead the day-to-day operations of our contents restoration business. This role blends operational leadership with hands-on project coordination—scheduling, staffing, safety, and cross-team communication—to ensure every job runs smoothly, safely, and to our high standards.

Reporting directly to the owner, you will manage resource planning, hiring, and performance, while overseeing subcontractors and quality checks as