Contents Restoration Project Manager

Blue Kangaroo Packoutz; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Blue Kangaroo Packoutz is seeking a Contents Project Manager in Columbus, OH. You will lead crews, own projects from walkthrough to delivery, and ensure accurate inventories, documentation, and customer communication.

This is a hands‑on leadership role requiring clear communication and meticulous care for customers’ belongings. You will coordinate inventories, packouts, cleaning, storage, and deliveries, while planning staffing, equipment, and access.

Qualifications

• Experience leading crews or managing projects in contents restoration, moving, mitigation, or related services.
• Strong organization, communication, and problem solving skills.
• Ability to manage several active jobs with accurate records and commitments.
• Comfort handling customer concerns with professionalism and empathy.

Responsibilities

• Manage projects from start to finish: walkthroughs, inventories, packouts, cleaning, storage, and delivery.
• Lead field crews: set expectations, assign tasks, train staff, track progress.
• Plan staffing, vehicles, supplies, and access; coordinate with field, warehouse, and office leaders.
• Communicate progress and concerns with homeowners, contractors, adjusters, and management.
• Own documentation: inventories, photos, condition notes, storage locations, labor, and materials.
• Protect quality and property: ensure proper packing, handling, cleaning, loading, and delivery.
• Keep projects on track by monitoring labor/materials and documenting changes for estimates and billing.
• Maintain safe jobsites with proper lifting, PPE, equipment use, and procedures.

Skills

Leadership

Project management

Communication

Organizational skills

Customer service

Education

Experience in contents restoration or moving

Tools

iCat

PSA

Xactimate

Contents inventory systems

Job description

Blue Kangaroo Packoutz of Columbus | Columbus, OH

Lead a team. Own your projects. Help families recover.

Blue Kangaroo Packoutz of Columbus helps homeowners and businesses recover after fire, water, and other property damage by carefully packing, documenting, cleaning, storing, and returning their belongings.

We’re looking for a Contents Project Manager who can lead people, organize moving parts, and take responsibility for a job from the initial walkthrough through the final delivery. This is a hands‑on leadership role for someone who communicates clearly, follows through, and treats customers’ belongings with care.

What You’ll Do

• Manage projects from start to finish: Coordinate initial walkthroughs, inventories, packouts, cleaning, storage, and packbacks.
• Lead crews in the field: Set expectations, assign tasks, train employees, monitor progress, and work alongside the team when needed.
• Plan the work: Identify staffing, vehicles, supplies, equipment, and access requirements. Coordinate schedules with field, warehouse, and office leadership.
• Communicate with customers and partners: Keep homeowners, restoration contractors, adjusters, and management informed about progress, next steps, and concerns.
• Own the documentation: Ensure accurate inventories, photographs, item condition notes, storage locations, labor records, and material usage.
• Protect quality and property: Verify proper packing, handling, cleaning, loading, and delivery practices. Address damage, missing items, and service concerns promptly.
• Keep projects on track: Monitor labor and materials against the scope, identify changes early, and provide documentation needed for estimates and billing.
• Maintain safe jobsites: Reinforce safe lifting, PPE use, equipment operation, and company procedures.

What We’re Looking For

• Experience leading crews or managing projects in contents restoration, moving, mitigation, or a related service business.
• Strong organization, communication, and problem‑solving skills.
• The ability to manage several active jobs while maintaining accurate records and meeting commitments.
• Confidence handling customer concerns with patience, professionalism, and empathy.
• Comfort using mobile apps, taking job site photos, and maintaining digital inventories.
• A valid driver’s license and the ability to meet company driving requirements.
• Ability to perform the essential physical duties of the role, with or without reasonable accommodation, including packing, lifting, carrying, using stairs, and working in affected properties.
• Availability for occasional emergency, evening, or weekend work as project needs require.

Preferred: Experience with iCat, PSA, Xactimate, contents inventory systems, or IICRC training.

What Success Looks Like

Your crews know the plan. Customers know what to expect. Belongings are accounted for and handled carefully. Documentation is complete, and projects move forward without repeated follow‑up from management.

Why Join Us?

You’ll have a direct impact on how our team operates and how customers experience recovery after a loss. We value accountability, practical problem‑solving, teamwork, and leaders who take pride in doing the job well.

Blue Kangaroo Packoutz of Columbus is an equal opportunity employer.