Head of Operations, Contents Restoration

Blue Kangaroo Packoutz Twin Cities East; Minneapolis (MN); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Blue Kangaroo Packoutz Twin Cities East is seeking an experienced, hands-on Director of Operations to lead the day-to-day operations of our contents restoration business. You will manage scheduling, staffing, safety, and process, while coordinating field work with subcontractors to keep projects on time and on budget.

Reporting to the owner, you will build scalable processes, drive quality and safety, and mentor a growing team as the company expands in the Midwest.

Qualifications

• 5+ years in operations management, ideally in restoration, construction, field services, or a related project-based industry
• Proven track record managing both people (scheduling, hiring, team leadership) and projects (multi‑party coordination, vendor/subcontractor management)
• Strong safety and process orientation — comfortable building and enforcing standards
• Excellent communicator, able to represent the company well with customers and outside contractors
• Thrives in a fast-moving, variable environment with competing priorities
• Experience in restoration, insurance claims, or contents/property management industries a plus

Responsibilities

• Manage resource scheduling across all active jobs, balancing core staff with temporary surge labor during high-volume periods
• Own hiring, onboarding, and performance management for field staff
• Drive front‑line accountability for on‑time, on‑budget job execution
• Define and uphold what "white-glove" service looks like in execution
• Balance speed and cost against our customer experience standard
• Implement quality-control checkpoints (spot checks, customer feedback loops, job close‑out reviews)
• Maintain and enforce SOPs for packout, cleaning, storage, and transport
• Own safety compliance — proper handling procedures, training records, documentation
• Serve as the process owner who keeps execution consistent as the company grows
• Oversee warehouse/facility standards in close coordination with the Warehouse Coordinator
• Ensure facility conditions meet safety and operational requirements
• Vet and select the right subcontractors for jobs requiring outside labor or specialty services
• Serve as the communication hub between our team, mitigation/reconstruction contractors, and customers
• Prevent delays and miscommunication that could compromise the customer experience
• Jobs run on schedule, on budget, and to our quality standard
• Resource utilization stays at or above current benchmarks
• Safety incidents and process deviations trend down
• Customers consistently report a calm, well‑managed experience
• Operational capacity grows to support increased monthly volume

Skills

Operations management

Team leadership

Communication

Safety compliance

Job description

Blue Kangaroo Packoutz Twin Cities East is seeking an experienced, hands-on Director of Operations to lead the day-to-day operations of our contents restoration business. You will manage scheduling, staffing, safety, and process, while coordinating field work with subcontractors to keep projects on time and on budget.

Reporting to the owner, you will build scalable processes, drive quality and safety, and mentor a growing team as the company expands in the Midwest.