Operations Director, Community Care & Services

The Support, Inc. Network; Littleton (CO); On-site; USD 50,000 - 65,000; Full time

Job summary

Support, Inc. is seeking an experienced administrator to lead an interdisciplinary team in a community healthcare setting. The role oversees case coordination, nursing, and clinical staff, and reports to the Director of Operation.

This is a full-time exempt position (4/10’s: Monday through Thursday) with some flexibility. Salary ranges from $50,000 to $65,000, depending on experience and industry knowledge. Equal Opportunity Employer.

Qualifications

• Bachelor’s degree required and four to ten years’ related experience in a service delivery environment and/or training; or equivalent combination of education and experience
• Master’s degree (M.A.) or equivalent preferred
• An ideal candidate will have the skills to provide leadership and management to a team of professionals
• Must be capable of building sustainable systems and systems to improve organizational performance
• Willing to grow professionally and enable the growth of individuals around them

Responsibilities

• Implementation and forward progress of customer care plans
• Management of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customer
• Management of independent contractors working in the field as an extension of the interdisciplinary team
• Monitors trends in performance using quality assurance methods, such as data trending and key performance indicators
• Focus on customer relations to retain customers and grow customer base
• Seeks the opportunity to implement innovation in service delivery
• Supports and implements processes that seek to improve service delivery and maximize efficiencies
• Attends the Management Team meetings regularly
• Reviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services
• Develop and monitor the department’s budget
• Arranges for recruitment, assignment, and training of appropriate personnel
• Establishes standards for accountability and consistency of all departmental functions and staff

Education

Bachelor’s degree

Master’s degree

Job description

Support, Inc. is seeking an experienced administrator to lead an interdisciplinary team in a community healthcare setting. The role oversees case coordination, nursing, and clinical staff, and reports to the Director of Operation.

This is a full-time exempt position (4/10’s: Monday through Thursday) with some flexibility. Salary ranges from $50,000 to $65,000, depending on experience and industry knowledge. Equal Opportunity Employer.