Operations Leader, Multidisciplinary Care

Bee Line; Littleton (CO); On-site; USD 50,000 - 65,000; Full time

Job summary

Support, Inc. is seeking a Residential Operations Manager in Colorado to lead an interdisciplinary team delivering community-based services.

You will oversee case coordination, nursing and clinical staff, while guiding performance and outcomes in a compliant setting. With 4–10 years of related experience and a Bachelor’s degree (Master’s preferred), you will drive sustainable systems and quality service delivery.

Qualifications

• Bachelor’s degree required and four to ten years’ related experience in a service delivery environment and/or training; or equivalent combination of education and experience.
• Master’s degree (M.A.) or equivalent preferred.
• An ideal candidate will have the skills to provide leadership and management to a team of professionals.
• Must be capable of building sustainable systems and processes to improve organizational performance.
• Willing to grow professionally and enable the growth of individuals around them.

Responsibilities

• Implementation and forward progress of customer care plans
• Management of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customer
• Management of independent contractors working in the field as an extension of the interdisciplinary team
• Monitors trends in performance using quality assurance methods, such as data trending and key performance indicators
• Focus on customer relations to retain customers and grow customer base
• Seeks the opportunity to implement innovation in service delivery
• Supports and implements processes that seek to improve service delivery and maximize efficiencies
• Attends the Management Team meetings regularly
• Reviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services.
• Develop and monitor the department’s budget
• Arranges for recruitment, assignment, and training of appropriate personnel
• Establishes standards for accountability and consistency of all departmental functions and staff
• May perform other duties as assigned.

Skills

Leadership

Management

Budgeting

Communication

Education

Bachelor's degree

Master's degree

Job description

Support, Inc. is seeking a Residential Operations Manager in Colorado to lead an interdisciplinary team delivering community-based services.

You will oversee case coordination, nursing and clinical staff, while guiding performance and outcomes in a compliant setting. With 4–10 years of related experience and a Bachelor’s degree (Master’s preferred), you will drive sustainable systems and quality service delivery.