Operations Director

RL People; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Retirement savings options

Potential bonuses based on performance

Job summary

Trades Workforce Solutions is looking for an Assistant Director of Operations to maintain and improve IT asset disposition operations. This role is based in Fresno, CA or New York, NY, offering the candidate opportunities for growth within a profitable and rapidly growing company.

You will lead a strong team, focusing on operational excellence and managing staffing, processes, and performance targets. The ideal candidate will have experience in ITAD or related fields and be data-driven with a strong focus on team development.

Qualifications

• 5+ years of operations experience, including 2+ years leading teams.
• Hands-on process improvement experience (lean, Six Sigma, etc.) with measurable results.
• Strong data analysis capabilities, comfortable with operational metrics.

Responsibilities

• Lead and develop a high-performing operations team with clear performance expectations.
• Own day-to-day operational performance and manage staffing plans effectively.
• Map, document, and standardize core operating procedures across sites.

Skills

Operations management

Team leadership

Process improvement

Data analysis

Communication

Job description

We are a profitable and rapidly growing company seeking an Assistant Director of Operations to maintain, improve, and build our IT asset disposition (ITAD) operations team. This role is based in Fresno, CA or New York, NY - candidates living in or willing to relocate to either location are encouraged to apply - and includes travel up to 50% to our facilities and partner sites. You’ll report to the Sr Director of ITAD Operations.

What you’ll do

Team Leadership & Development

• Maintain and strengthen a high-performing operations team, ensuring consistent, reliable execution every day.
• Recruit, onboard, and develop operations leads and frontline team members, building bench strength as the company scales.
• Set clear performance expectations and hold a regular cadence of coaching, feedback, and team reviews.
• Foster a culture of safety, accountability, and pride in the work across every shift.

Operations Management

• Own day-to-day operational performance across receiving, processing, data destruction, and outbound logistics.
• Partner with the Sr Director of ITAD Operations to set throughput, quality, and SLA targets - and hold the team accountable for hitting them.
• Manage staffing plans, schedules, and capacity to meet variable inbound volume without sacrificing quality.
• Keep operations audit-ready and aligned with our certifications, data security standards, and safety requirements at all times.

Process Improvement

• Map, document, and standardize core operating procedures so every site runs the same playbook.
• Identify bottlenecks, dig into root causes, and drive measurable improvements in throughput, quality, and cost.
• Build and track operational KPIs, using data - not gut feel - to prioritize what gets fixed first.
• Pilot improvements at one site, prove the results, and scale what works across the operation.

Travel & Multi‑Site Support

• Travel up to 50% to facilities and partner sites to lead projects, support launches, and keep standards consistent.
• Serve as a boots‑on‑the‑ground leadership presence, building trusted relationships with local teams.
• Lead site launches, ramp‑ups, and special projects from planning through stabilization.

What we are looking for

Experience & Skills

• 5+ years of operations experience, including 2+ years leading teams - ideally in ITAD, electronics recycling, reverse logistics, or warehouse/production environments.
• A proven track record of building and developing operations teams: hiring, training, and performance management.
• Hands‑on process improvement experience (lean, Six Sigma, or similar) with measurable results to show for it.
• Comfort with operational data - building KPIs, reading dashboards, and using metrics to drive decisions.
• Experience supporting or managing multi‑site operations is a strong plus.
• Willingness and ability to travel up to 50%, including overnight and multi‑day trips.
• Located in - or willing to relocate to - Fresno, CA or New York, NY.
• Excellent written and verbal communication, equally effective with frontline teams and executive leadership.

Who you are

• You lead from the floor - you’d rather walk the operation and talk to the team than manage from a spreadsheet alone.
• You take full ownership - when something is your responsibility, it gets done thoroughly and on time.
• You’re a builder at heart, energized by developing people and turning good teams into great ones.
• You’re process‑minded - you see the system behind the symptom and fix causes, not just effects.
• You stay calm and decisive when volume spikes, plans change, or things break.
• You’re data‑driven but practical - metrics guide you, and you know when to get hands‑on.
• You thrive on the road, and being on‑site with different teams energizes rather than drains you.

If this sounds like you, apply! Candidates who don’t check every box are still encouraged to submit - relevant adjacent experience and a willingness to learn go a long way.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects a wide range of backgrounds, perspectives, and lived experiences.

Anticipated base compensation for this role is $[xx,xxx]-$[xx,xxx], with the final offer determined by relevant experience, demonstrated skill set, and internal equity. Total rewards include health, dental, and vision plans, along with retirement savings options.