Operations Director

Aveanna Healthcare; Shelton (CT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus potential up to 20%

Cell phone reimbursement

Mileage reimbursement

On-call pay

Job summary

Aveanna Healthcare is seeking an Operations Director in Shelton, CT to lead a branch and oversee clinical and administrative functions. This role partners with operations, clinical, and business development teams to meet growth, patient outcomes, and financial goals.

The position offers a base salary of $70-75k with bonus potential up to 20%, plus cell phone and mileage reimbursement and on-call pay where applicable. Strong leadership, communication, and compliance skills are essential.

Qualifications

• Requires a Bachelor's degree and 2–3 years of management experience.
• Satisfies state background checks and work authorization requirements.
• Leads and mentors a branch team while ensuring compliance.

Responsibilities

• Lead, develop, and support a high-performing team with staffing and evaluations.
• Build relationships with patients, families, and referral partners.
• Drive branch growth and operational performance with growth strategies.
• Manage referral pipeline, admissions, and start-of-care timelines.
• Oversee caregiver staffing, productivity, and service delivery.
• Monitor finances, revenue, billing, and expense control.
• Identify cost-saving opportunities and process improvements.
• Ensure compliance with policies, payor requirements, and regs.
• Collaborate with leaders to address quality concerns and improvements.
• Track branch performance and promote accountability and service excellence.

Skills

Leadership

Communication

Time management

Problem solving

Attention to detail

Conflicts resolution

Organization

Education

Bachelor's Degree

Job description

Position Overview

The Operations Director (hereafter referred to as “OD”) is responsible for managing and overseeing leadership and administrative functions of an Aveanna location. The OD collaborates with cross-functional teams including operations, clinical and business development ensuring annual business growth, patient care outcomes and financial objectives are met or exceeded. Serving as the leader of their respective branch team, the OD offers a dynamic work environment where individuals can contribute their expertise in either clinical or non‑clinical capacities. The OD embodies Aveanna’s Core Values by building and strengthening relationships with patients, families, field staff, and referral sources while serving as an advocate and trusted mentor for their location team. The OD possesses strong written and verbal communication skills and assures the adoption of all branch‑level processes and training standards. The OD ensures their location fully adheres to all Federal and State regulations governing home care agencies.

Compensation:

$70-75k base salary, plus bonus potential (up to 20% of salary), cell phone reimbursement, mileage reimbursement and on call pay (if applicable).

Essential Job Functions

• Lead, develop, and support a high‑performing team by recruiting qualified staff, ensuring timely performance evaluations, establishing and monitoring goals, promoting employee development, and maintaining consistent communication with supervisors and area/regional leadership.
• Build and strengthen relationships with patients, families, caregivers, referral partners, and business development teams by supporting effective introductions, periodic patient home visits, referral source assessments, satisfaction survey follow‑up, and growth‑oriented partnership objectives.
• Drive branch growth and operational performance by planning and implementing effective growth strategies.
• Successfully address the referral pipeline with urgency, and monitors referral management, admissions and start‑of‑care timelines.
• Oversee caregiver staffing, productivity, reporting deadlines, and overall service delivery.
• Manage financial and business performance by interpreting financial statements, activity reports, and other performance data; monitoring revenue, billing, collections, productivity, and expense control.
• Identify opportunities for cost mitigation and process improvement.
• Identify operational barriers, implement solutions that improve efficiency and branch outcomes, and partner with area and regional leadership to align priorities with business goals and organizational initiatives.
• Ensure operational readiness and compliance by maintaining adherence to company policies, payor requirements, and applicable federal and state regulations;
• Partner with clinical and operational leaders to address quality concerns; implement corrective actions and support continuous improvement.
• Monitor branch performance indicators to identify trends, mitigate risk, improve patient, caregiver, and business outcomes, and promote a culture of accountability, compliance, service excellence, and operational readiness.

Requirements

• Bachelor’s Degree required
• 2-3 years’ management experience.
• Satisfies all state requirements, including background checks and any applicable required work authorization.

Other Skills/Abilities

• Must be able to adhere to confidentiality standards and professional boundaries at all times.
• Ability to comfortably work in homes of families with limited resources.
• Quick‑thinking and astute decision‑making skills.
• Attention to detail.
• Time Management.
• Effective problem‑solving and conflict resolution.
• Excellent organization and communication skills.
• Ability to remain calm and professional in stressful situations.
• Strong commitment to clinical excellence.

Leadership Skills

• Ability to train and supervise staff.

Preferences

• Healthcare and/or pediatric home care experience a plus.

Physical Requirements

• Must be able to speak, write, read and understand English.
• Must be able to travel as needed.
• Occasional lifting, carrying, pushing and pulling of 50 pounds.
• Prolonged walking, standing, bending, kneeling, reaching, twisting.
• Must be able to sit and climb stairs.
• Must have visual and hearing acuity.
• Must have strong sense of smell and touch.

Environment

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements

As an employer accepting Medicare and Medicaid funds, employees must comply with all health‑related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.