Operations Development Lead

Paper Transport, Inc.; De Pere (WI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus up to 8% of salary

Health, dental, and vision insurance

HSA contributions

Life insurance

Disability coverage

PTO & holidays

Wellbeing program

Education assistance for degree/cert

Job summary

Paper Transport, Inc. in De Pere, WI is seeking an Operations Development Lead to strengthen operational performance by developing people, improving processes, and building training resources across the operations team.

This role serves as a trusted resource for Driver Managers, Planners, and operations staff to build skills, confidence, and knowledge for improved fleet performance and customer experience. You will build structured training programs, standardize best practices, identify skill

Qualifications

• Experience leading transportation or operations teams.
• Proven ability to develop training materials and deliver learning.
• Strong communication and interpersonal skills.
• Ability to influence others and drive accountability.
• Analytical mindset with data-informed decision making.
• Experience aligning planning with driver management and performance.

Responsibilities

• Build and lead structured training programs, resources, and onboarding materials.
• Provide ongoing guidance to Driver Managers, Planners, and staff to improve performance.
• Standardize SOPs and promote consistent decision-making across fleets.
• Identify skill gaps and develop development opportunities for team members.
• Serve as a go-to resource and provide backup support across fleets.
• Drive performance improvement and fleet utilization, engagement, and profitability.
• Support alignment between planning and driver management and navigate tough conversations.
• Partner with leadership to implement cross-functional process improvements.

Skills

Leadership

Coaching

Communication

Problem solving

Organizational skills

Data-informed decisions

Relationship building

Conflict resolution

Project leadership

Continuous improvement

Job description

Job Title: Operations Development Lead Location: De Pere, WI Department: Operations Reports To: Vice President of Operations

The Operations Development Lead strengthens operational performance by developing people, improving processes, and building consistent training resources across the operations team. This role serves as a trusted resource for Driver Managers, Planners, and operations support staff, helping team members build the skills, confidence, and knowledge needed to succeed. With a primary focus on operations training and development, this role supports fleet performance, consistent execution, and an improved driver and customer experience.

What You’ll Do

• Build and lead structured training programs, resources, and onboarding materials that strengthen operational knowledge and support employee development.
• Provide ongoing guidance and development to Driver Managers, Planners, and operations support staff to improve performance and build leadership capabilities.
• Standardize best practices, improve standard operating procedures (SOPs), and promote consistent decision‑making across fleets.
• Identify skill gaps, coordinate development opportunities, and help new and existing team members build the skills needed to succeed.
• Serve as a go‑to resource for day‑to‑day questions, assist with escalations, and provide backup support across fleets, including during leadership absences.
• Drive performance improvement: trends, and recommend opportunities to improve fleet utilization, engagement, and profitability.
• Support alignment between planning and driver management while helping team members navigate difficult conversations and resolve challenges effectively.
• Partner with operations leadership and other departments to implement process improvements and support broader business objectives.

What You’ll Bring

• 2+ years of transportation or operations experience.
• Previous leadership, coaching, or mentorship experience required.
• Strong understanding of fleet operations and the relationship between planning, driver management, and overall performance.
• Demonstrated ability to develop training materials, facilitate learning, and support employee development.
• Strong communication, interpersonal, and conflict resolution skills.
• Critical thinking and problem‑solving skills, with the ability to make sound, data‑informed decisions.
• Ability to influence and guide others while building trust and accountability.
• Strong organizational skills, including the ability to manage competing priorities and lead projects.
• A continuous improvement mindset with a focus on operational consistency, employee development, and business results.

Why PTI?

At PTI, our people make the difference. We’re proud of our family‑like culture and our commitment to supporting employees both personally and professionally. Take a look at what PTI has to offer:

• Bonus plan eligibility up to 8% of your salary.
• Medical, dental, and vision insurance, along with employer contributions to your Health Savings Account (HSA).
• Financial security: company‑paid life insurance, and short‑ and long‑term disability coverage.
• Paid time off and company‑paid holidays.
• Drive Your Wellbeing Program, including access to a third‑party nurse partner at no cost to you, a Financial Counseling Program, and an Employee Assistance Program.
• Ongoing training and employee development opportunities, along with an Education Assistance Program for master’s degree programs.

A Dedicated Transportation Partner of the Green Bay Packers

At Paper Transport,we’renot building careers,we’rebuilding community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a teamthat’sdriving forward with purpose, pride, and a winning spirit.

Information included in this job description do not necessarily represent a list of all responsibilities, skills, duties, requirements or working conditions with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.