Operations & Data Systems Specialist

Robert's Hawaii Tours Inc; Honolulu (HI); On-site; USD 55,000 - 58,000; Full time

Job summary

Roberts Hawaiʻi is seeking a detail-oriented, organized, and tech-savvy Business Process Specialist to help support the systems, data, and processes that keep our business running smoothly. This role reports to the Business Operations & Systems Manager and involves working across multiple systems to enhance efficiency and data integrity.

The ideal candidate will have 1–3 years of experience in data entry or related operations, strong problem-solving skills, and a willingness to learn new

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in data entry, administrative support, business operations, or a related role.
• Strong computer skills and proficiency with Microsoft Office applications.
• Demonstrated accuracy and attention to detail when entering and maintaining information.
• Ability to learn new software applications and navigate multiple systems.
• Strong organizational skills with the ability to multitask, prioritize competing requests, and meet deadlines.
• Good problem-solving skills and a willingness to investigate and resolve issues.
• Effective written and verbal communication skills.
• Ability to work independently while collaborating with employees across different departments.

Responsibilities

• Support the Business Operations & Systems Manager in the day-to-day administration and maintenance of operational systems, reservation platforms, transportation systems, CRM applications, product management tools, and other business-critical applications.
• Assist with system configuration, product setup, pricing updates, inventory management, and maintenance of operational information.
• Help troubleshoot system issues, investigate discrepancies, and coordinate with internal teams and external vendors to resolve problems.
• Monitor data accuracy and system functionality to ensure information is reliable, consistent, and accessible.
• Serve as a resource for employees who need assistance navigating business applications and processes.

Skills

Data entry

Administrative support

Business operations

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

CRM systems

FareHarbor

Reservation platforms

POS systems

Job description

Roberts Hawaiʻi is seeking a detail-oriented, organized, and tech-savvy Business Process Specialist to help support the systems, data, and processes that keep our business running smoothly. This role reports to the Business Operations & Systems Manager and involves working across multiple systems to enhance efficiency and data integrity.

The ideal candidate will have 1–3 years of experience in data entry or related operations, strong problem-solving skills, and a willingness to learn new