Operations & Data Specialist

IMS Integrated Merchandising Solutions; Skokie (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Disability Insurance

Generous Time Off

Job summary

IMS Integrated Merchandising Solutions seeks an Account Operations Specialist to optimize workflows, coordinate data, and support client campaigns. You will bridge Account, Production/Sourcing, and Client Service to ensure smooth execution across digital deployments.

The role requires attention to detail, multitasking, and strong communication. With 2–3+ years in client service, you’ll drive data quality, reporting, and cross-functional problem solving in a dynamic environment.

Qualifications

• Bachelor’s degree or equivalent experience with a proven history of career progression.
• 2-3+ years of relevant client service experience.
• Ability to prioritize and manage multiple projects simultaneously, independently, efficiently and under tight deadlines.
• Excellent organization, communication and interpersonal skills, with the ability to work both independently and in a team.
• Critical thinking, strong analytical skills and problem-solving ability.
• Ability to maintain professional demeanor under pressure.
• Proficiency in Microsoft Office Suite products (Word, Excel and Power Point, Adobe - advanced Excel skill is a plus).
• Ability to formulate, build and run queries within data analytics platforms.
• Online Survey and data insights experience with Power BI and/or Salesforce familiarity with data organization.
• QSR, Retail and/or CPG experience.

Responsibilities

• Optimize operational workflows and processes to enhance efficiency and system performance.
• Manage data integrity, logistics coordination, and digital content distribution.
• Provide technical troubleshooting and support to resolve cross-departmental challenges.
• Execute priority activities that directly support client campaigns and digital deployments.
• Respond promptly and professionally to inquiries from clients, agency partners, and internal leadership, providing thoughtful, concise, and consistent communication.
• Maintain and contribute to data trackers used for local digital activity, ensuring accuracy and completeness.
• Utilize IMS reporting tools to generate insights on key metrics including inventory usage, shipment details, and spend trends.
• Provide customized reporting on local digital activity based on evolving client requests and requirements.
• Submit and communicate daily requests for digital content platform activities.
• Support and troubleshoot data integration issues related to EDI and API systems to ensure seamless information flow.
• Coordinate data collection and validation to ensure accuracy and integrity of database information.
• Analyze reporting data to identify inconsistencies, resolve issues, and proactively spot potential operational challenges.
• Support special projects and strategic initiatives as assigned by management.
• Contribute to ongoing process optimization and operational enhancements.
• Deliver back-up support across teams as needed to ensure seamless operations.

Skills

Attention to detail

Multitasking

Cross-functional collaboration

Problem-solving

Communication

Education

Bachelor’s degree

Tools

Microsoft Excel

Power BI

Salesforce

PowerPoint

Adobe

Job description

IMS Integrated Merchandising Solutions seeks an Account Operations Specialist to optimize workflows, coordinate data, and support client campaigns. You will bridge Account, Production/Sourcing, and Client Service to ensure smooth execution across digital deployments.

The role requires attention to detail, multitasking, and strong communication. With 2–3+ years in client service, you’ll drive data quality, reporting, and cross-functional problem solving in a dynamic environment.