Account Operations Specialist

IMS Integrated Merchandising Solutions; Skokie (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Disability Insurance

Generous Time Off

Job summary

IMS Integrated Merchandising Solutions seeks an Account Operations Specialist to optimize workflows, coordinate data, and support client campaigns. You will bridge Account, Production/Sourcing, and Client Service to ensure smooth execution across digital deployments.

The role requires attention to detail, multitasking, and strong communication. With 2–3+ years in client service, you’ll drive data quality, reporting, and cross-functional problem solving in a dynamic environment.

Qualifications

• Bachelor’s degree or equivalent experience with a proven history of career progression.
• 2-3+ years of relevant client service experience.
• Ability to prioritize and manage multiple projects simultaneously, independently, efficiently and under tight deadlines.
• Excellent organization, communication and interpersonal skills, with the ability to work both independently and in a team.
• Critical thinking, strong analytical skills and problem-solving ability.
• Ability to maintain professional demeanor under pressure.
• Proficiency in Microsoft Office Suite products (Word, Excel and Power Point, Adobe - advanced Excel skill is a plus).
• Ability to formulate, build and run queries within data analytics platforms.
• Online Survey and data insights experience with Power BI and/or Salesforce familiarity with data organization.
• QSR, Retail and/or CPG experience.

Responsibilities

• Optimize operational workflows and processes to enhance efficiency and system performance.
• Manage data integrity, logistics coordination, and digital content distribution.
• Provide technical troubleshooting and support to resolve cross-departmental challenges.
• Execute priority activities that directly support client campaigns and digital deployments.
• Respond promptly and professionally to inquiries from clients, agency partners, and internal leadership, providing thoughtful, concise, and consistent communication.
• Maintain and contribute to data trackers used for local digital activity, ensuring accuracy and completeness.
• Utilize IMS reporting tools to generate insights on key metrics including inventory usage, shipment details, and spend trends.
• Provide customized reporting on local digital activity based on evolving client requests and requirements.
• Submit and communicate daily requests for digital content platform activities.
• Support and troubleshoot data integration issues related to EDI and API systems to ensure seamless information flow.
• Coordinate data collection and validation to ensure accuracy and integrity of database information.
• Analyze reporting data to identify inconsistencies, resolve issues, and proactively spot potential operational challenges.
• Support special projects and strategic initiatives as assigned by management.
• Contribute to ongoing process optimization and operational enhancements.
• Deliver back-up support across teams as needed to ensure seamless operations.

Skills

Attention to detail

Multitasking

Cross-functional collaboration

Problem-solving

Communication

Education

Bachelor’s degree

Tools

Microsoft Excel

Power BI

Salesforce

PowerPoint

Adobe

Job description

IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, and branded merchandise. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com.

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).

We value what makes you, you

IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

WHAT DOES THE ACCOUNT OPERATIONS SPECIALIST DO:

Reporting to the Account Operations Manager, this position is essential to driving operational excellence and continuous process improvement across the organization. You will serve as a critical link between Account, Production/Sourcing, and Client Service teams, ensuring seamless collaboration and execution of key initiatives.

Primary Responsibilities:

• Optimize operational workflows and processes to enhance efficiency and system performance
• Manage data integrity, logistics coordination, and digital content distribution
• Provide technical troubleshooting and support to resolve cross-departmental challenges
• Execute priority activities that directly support client campaigns and digital deployments
• Respond promptly and professionally to inquiries from clients, agency partners, and internal leadership, providing thoughtful, concise, and consistent communication
• Maintain and contribute to data trackers used for local digital activity, ensuring accuracy and completeness
• Utilize IMS reporting tools to generate insights on key metrics including inventory usage, shipment details, and spend trends
• Provide customized reporting on local digital activity based on evolving client requests and requirements
• Submit and communicate daily requests for digital content platform activities
• Support and troubleshoot data integration issues related to EDI and API systems to ensure seamless information flow
• Coordinate data collection and validation to ensure accuracy and integrity of database information
• Analyze reporting data to identify inconsistencies, resolve issues, and proactively spot potential operational challenges
• Support special projects and strategic initiatives as assigned by management
• Contribute to ongoing process optimization and operational enhancements
• Deliver back-up support across teams as needed to ensure seamless operations

Key Requirements:

• Exceptional attention to detail with strong organizational skills
• Proven ability to multitask and manage competing priorities effectively
• Collaborative mindset with strong cross-functional communication skills
• Proactive problem-solver committed to achieving key project milestones
• Demonstrate strong problem-solving skills and deliver executional excellence in all client interactions

EXPERIENCE/QUALIFICATIONS:

• Bachelor’s degree or equivalent experience with a proven history of career progression
• 2-3+ years of relevant client service experience
• Ability to prioritize and manage multiple projects simultaneously, independently, efficiently and under tight deadlines
• Excellent organization, communication and interpersonal skills, with the ability to work both independently and in a team
• Critical thinking, strong analytical skills and problem-solving ability
• Ability to maintain professional demeanor under pressure
• Proficiency in Microsoft Office Suite products (Word, Excel and Power Point, Adobe - advanced Excel skill is a plus)
• Ability to formulate, build and run queries within data analytics platforms
• Online Survey and data insights experience with Power BI and/or Salesforce familiarity with data organization
• QSR, Retail and/or CPG experience

WHAT WE OFFER:

In addition to a collaborative and innovative work environment and the ability to make a significant company impact, you will receive:

• Medical, dental, vision coverage, including family-forming benefits and gender-affirming care
• 401(k) with match
• Disability Insurance (short term and long term)
• Generous Time Off policy
• Robust peer recognition program
• Training and development opportunities
• Access to Omnicom’s Employee Resource Groups: Black Together, Open Pride, Acento, Open Disability, and Omniwomen
• Commitment to growing and enhancing our organizational culture

IMS is an Equal Opportunity Employer

The salary range for this job is $50,000 to $55,000 - The salary range provided in this job posting is an estimate based on market data and internal equity. Final compensation will be determined based on knowledge, skills, experience, location, and other relevant factors such as certain certifications that may be desired for this role.