Operations Data & Analytics Lead

Computershare; Frisco (TX); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Paid parental leave

Flexible benefits & spending plans

401k matching

Share purchase program

Disability & life insurance

Job summary

Computershare is seeking a Data Analyst - Operational Performance to transform data into actionable insights. You’ll build dashboards, analyze trends, and partner with Operations and Technology teams to drive efficiency.

You will collaborate with executives, create scalable reports, and deliver concise recommendations that influence business decisions. This role supports a flexible hybrid work model across global offices.

Qualifications

• 3+ years of experience as a Data Analyst or similar role supporting operational teams.
• Hands-on experience with Power BI or other reporting/analytics platforms.
• Strong SQL experience.
• Advanced Excel skills including pivot tables, formulas, and data modeling.
• Strong analytical and problem-solving skills.
• Experience presenting data, trends, and insights to stakeholders.
• Ability to ensure data quality, consistency, and accuracy.
• Self-starter able to operate effectively with minimal direction.
• Ability to anticipate business needs.
• Strong communication skills for executive audiences.

Responsibilities

• Designing, building, and maintaining dashboards and scorecards focused on operational performance, efficiency, volume, quality, service levels, and capacity
• Creating scalable reporting solutions using Power BI and other reporting tools
• Analyzing large and complex datasets to identify trends, risks, bottlenecks, and improvement opportunities
• Translating business questions into structured analyses and actionable recommendations
• Proactively identifying insights and opportunities for leadership teams
• Partnering with Operations, Process Improvement, and Technology teams to enhance data quality and usability
• Creating concise, executive-ready reporting and summaries that clearly communicate findings and recommendations
• Establishing and maintaining standard definitions, metrics, documentation, and reporting governance
• Supporting operational teams through reporting, analytics, and performance measurement initiatives

Skills

Analytical thinking

Communication

Problem solving

Self-starter

Stakeholder presentation

Tools

Power BI

SQL

Excel

Job description

Computershare is seeking a Data Analyst - Operational Performance to transform data into actionable insights. You’ll build dashboards, analyze trends, and partner with Operations and Technology teams to drive efficiency.

You will collaborate with executives, create scalable reports, and deliver concise recommendations that influence business decisions. This role supports a flexible hybrid work model across global offices.