Operations Data Analyst

Computershare; Frisco (TX); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Paid parental leave

Flexible benefits & spending plans

401k matching

Share purchase program

Disability & life insurance

Job summary

Computershare is seeking a Data Analyst - Operational Performance to transform data into actionable insights. You’ll build dashboards, analyze trends, and partner with Operations and Technology teams to drive efficiency.

You will collaborate with executives, create scalable reports, and deliver concise recommendations that influence business decisions. This role supports a flexible hybrid work model across global offices.

Qualifications

• 3+ years of experience as a Data Analyst or similar role supporting operational teams.
• Hands-on experience with Power BI or other reporting/analytics platforms.
• Strong SQL experience.
• Advanced Excel skills including pivot tables, formulas, and data modeling.
• Strong analytical and problem-solving skills.
• Experience presenting data, trends, and insights to stakeholders.
• Ability to ensure data quality, consistency, and accuracy.
• Self-starter able to operate effectively with minimal direction.
• Ability to anticipate business needs.
• Strong communication skills for executive audiences.

Responsibilities

• Designing, building, and maintaining dashboards and scorecards focused on operational performance, efficiency, volume, quality, service levels, and capacity
• Creating scalable reporting solutions using Power BI and other reporting tools
• Analyzing large and complex datasets to identify trends, risks, bottlenecks, and improvement opportunities
• Translating business questions into structured analyses and actionable recommendations
• Proactively identifying insights and opportunities for leadership teams
• Partnering with Operations, Process Improvement, and Technology teams to enhance data quality and usability
• Creating concise, executive-ready reporting and summaries that clearly communicate findings and recommendations
• Establishing and maintaining standard definitions, metrics, documentation, and reporting governance
• Supporting operational teams through reporting, analytics, and performance measurement initiatives

Skills

Analytical thinking

Communication

Problem solving

Self-starter

Stakeholder presentation

Tools

Power BI

SQL

Excel

Job description

Location: Frisco, TX | North Palm Beach, FL | Toronto, ON |(Hybrid)

In this position, you'll be based in one of the listed office locations for a minimum of three days a week, with the flexibility to work from home for some of your working week. For employees based in Toronto, the standard work week is 37.5 hours, Monday through Friday from 9:00 AM to 5:00 PM. Find out more about our flexible work culture atcomputershare.com/flex.

We give you a world of potential

Data plays a critical role in helping our business improve operational performance, identify opportunities, and make informed decisions. As part of our team, you'll have the opportunity to work directly with business leaders and operational stakeholders to transform data into meaningful insights that drive business outcomes.

This is a highly visible role that offers direct exposure to senior leadership and the opportunity to shape how data and analytics are used across the business. You'll work in a collaborative environment where your recommendations and insights can directly influence operational performance and strategic decision-making.

A role you will love

As a Data Analyst - Operational Performance, you'll partner closely with Operations leaders and executive stakeholders to turn data into insight and action. This role goes beyond standard reporting. You'll anticipate business needs, identify trends, and develop dashboards and analyses that support operational efficiency and decision‑making.

This role is ideal for someone who enjoys solving business problems, uncovering trends within complex data sets, and delivering actionable recommendations that help teams improve performance.

Other key responsibilities include:

• Designing, building, and maintaining dashboards and scorecards focused on operational performance, efficiency, volume, quality, service levels, and capacity
• Creating scalable reporting solutions using Power BI and other reporting tools
• Analyzing large and complex datasets to identify trends, risks, bottlenecks, and improvement opportunities
• Translating business questions into structured analyses and actionable recommendations
• Proactively identifying insights and opportunities for leadership teams
• Partnering with Operations, Process Improvement, and Technology teams to enhance data quality and usability
• Creating concise, executive‑ready reporting and summaries that clearly communicate findings and recommendations
• Establishing and maintaining standard definitions, metrics, documentation, and reporting governance
• Supporting operational teams through reporting, analytics, and performance measurement initiatives

What will you bring to the role?

Required:

• 3+ years of experience as a Data Analyst or similar role supporting operational teams
• Hands‑on experience with Power BI or other reporting/analytics platforms
• Strong SQL experience
• Advanced Excel skills including pivot tables, formulas, and data modeling
• Strong analytical and problem‑solving skills
• Experience presenting data, trends, and insights to stakeholders
• Ability to ensure data quality, consistency, and accuracy
• Self‑starter able to operate effectively with minimal direction
• Ability to anticipate business needs
• Strong communication skills for executive audiences

Preferred:

• Financial, banking, or operational analytics experience
• Experience supporting operations, fulfillment, or shared services environments
• Knowledge of Lean Six Sigma concepts

Rewards designed for you

• Paid parental leave flexible working and a caring and inclusive culture
• Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
• Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax‑advantaged flexible spending plans, including healthcare, dependent care and commuter
• Income protection Our package includes short and long‑term disability benefits, life insurance and supplemental life insurance
• Compensation. The typical base pay range for this role is CAD $67,608.80 - $101,413.20 for Toronto, ON, $70,000.00 - $105,000.00 for Frisco, TX, and $66,500.00 - $99,750.00 for North Palm Beach, FL. This base pay range is specific to these locations and may not be applicable to other locations.

And more. Ours is a welcoming and close‑knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

*This role may require travel of up to 25%.

Expected application deadline: September 3, 2026.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.