Operations & Customer Success Specialist

Inspire Medical Systems; Minneapolis (MN); On-site; USD 74,501,000 - 88,828,000; Full time

Benefits offered by this job

Health insurance

401k plan + employer match

Tuition Reimbursement

Employee Assistance program

Equity awards

Job summary

Inspire Medical Systems is seeking an Operations/Customer Service Specialist to manage order fulfilment and customer support for hospitals, clinics, sales reps and internal partners. This role processes orders through multiple channels and ensures compliance with policies and regulatory requirements.

You'll collaborate with Supply Chain, Finance, Quality, Regulatory, IT, Marketing and Sales to resolve issues, maintain inventory, and drive operational excellence.

Qualifications

• 2-3 years of prior work experience in customer service or customer support related roles.

Responsibilities

• Process, review, and fulfill customer purchase orders received through email, electronic integrations & web portals.
• Monitor and manage exceptions generated through automated order-entry solutions, researching and resolving discrepancies to ensure accurate order processing.
• Interpret and clarify customer orders, shipping instructions, product availability, and account requirements while providing timely communication to customers and field personnel.
• Serve as a primary point of contact for hospitals, clinics, sales representatives, distributors, and internal business partners regarding order status, product availability, shipping inquiries, and issue resolution.
• Utilize Dynamics 365 Business Central and related business systems to process orders, maintain customer records, manage inventory transactions, and support operational reporting.
• Coordinate product replacement, warranty, backup inventory, and field support requests in accordance with company policies and procedures.
• Support sales representatives with serial number management, inventory transfers, patient registration activities, shelf-load management, and other field inventory requirements.
• Investigate shipping and fulfillment discrepancies with third-party logistics providers (3PLs) and internal partners, identify root causes, and coordinate corrective actions.
• Partner with cross-functional teams including Supply Chain, Finance, Quality, Regulatory Affairs, Contracts, IT, and Marketing to resolve customer and operational issues.
• Lead and/or assist with department projects, process improvement initiatives, system implementations, testing activities, and continuous improvement efforts.
• Maintain compliance with applicable quality system requirements, company policies, and regulatory standards.

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Dynamics 365 Business Central

Excel

Job description

Inspire Medical Systems is seeking an Operations/Customer Service Specialist to manage order fulfilment and customer support for hospitals, clinics, sales reps and internal partners. This role processes orders through multiple channels and ensures compliance with policies and regulatory requirements.

You'll collaborate with Supply Chain, Finance, Quality, Regulatory, IT, Marketing and Sales to resolve issues, maintain inventory, and drive operational excellence.