Business & Customer Operations Associate

Lupin Pharmaceuticals; Bridgewater (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

Lupin Pharmaceuticals in Bridgewater, NJ, is seeking a proactive Business & Customer Operations Associate to support customer operations, order management, and continuous improvement initiatives. The role collaborates with Sales, Marketing, Contracts, Pricing, and Supply Chain to resolve issues and optimize processes.

The ideal candidate has a business-related bachelor's degree and 1–3 years in pharma, with strong Excel and SAP skills, and the ability to manage multiple priorities in a

Qualifications

• Bachelor's degree in Business or related field or equivalent experience.
• 1-3 years of pharmaceutical industry experience preferred.
• Intermediate to advanced Microsoft Excel skills.
• SAP experience highly preferred.
• Strong analytical and problem-solving abilities.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Self-starter with the ability to work independently.

Responsibilities

• Support departmental projects, reporting, and operational initiatives.
• Analyze and report on key business and customer service metrics.
• Manage customer order fulfillment activities and related processes.
• Coordinate with 3PL partners regarding shipments, deliveries, and issue resolution.
• Assist with product allocation, inventory management, and back-order management.
• Support controlled substance compliance requirements and procedures.
• Contribute to SOP development and process improvement initiatives.
• Respond to customer inquiries and ensure timely resolution of issues.
• Collaborate with Sales, Marketing, Contracts, Pricing, Supply Chain, and other cross-functional teams.
• Participate in special projects and continuous improvement initiatives.

Skills

Analytical thinking

Problem solving

Communication skills

Time management

Independence

Excel

Education

Bachelor's degree in Business or related field

Tools

SAP

Job description

Business & Customer Operations Associate

Location: Bridgewater, NJ

Lupin is seeking a proactive and customer-focused Business & Customer Operations Associate to join our Customer Operations team. This position plays a critical role in supporting customer operations, order management, compliance activities, business reporting and continuous improvement initiatives.

Key Responsibilities

• Support departmental projects, reporting, and operational initiatives
• Analyze and report on key business and customer service metrics
• Manage customer order fulfillment activities and related processes
• Coordinate with third-party logistics (3PL) partners regarding shipments, deliveries, and issue resolution
• Assist with product allocation, inventory management, and back-order management
• Support controlled substance compliance requirements and departmental procedures
• Contribute to SOP development and process improvement initiatives
• Respond to customer inquiries and ensure timely resolution of issues
• Collaborate with Sales, Marketing, Contracts, Pricing, Supply Chain, and other cross-functional teams
• Participate in special projects and continuous improvement initiatives

Qualifications

• Bachelor's degree in Business or a related field, or equivalent relevant experience
• 1-3 years of pharmaceutical industry experience preferred
• Intermediate to advanced Microsoft Excel skills required
• SAP experience highly preferred
• Strong analytical and problem-solving abilities
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills
• Self-starter with the ability to work independently

Compensation Disclosure

The anticipated annual base salary range for this position is $70,000 - $80,000. This position may also be eligible for a discretionary performance bonus. Actual compensation offered will be based on factors including experience, qualifications, skills, education and business needs.

Equal Employment Opportunity

Lupin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by applicable law.

At Lupin, we are committed to supporting our employees' professional growth and well-being. We offer a competitive total rewards package, opportunities for career development, a collaborative team environment, and the chance to contribute to improving healthcare outcomes for patients worldwide.