Operations & Customer Experience Lead

STATE OF MIND APPAREL LLC; Zieglersville (PA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid Holidays

Life Insurance

Competitive salary

Health insurance

Paid time off

Job summary

State of Mind Apparel LLC in Zieglerville, PA, is seeking an experienced Operations & Customer Service Coordinator to oversee the daily workflow across customer service, sales, graphics and production.

You will lead, organize and improve processes, build relationships with customers, and ensure on-time delivery in a fast-paced environment; apparel/manufacturing experience is a plus but not required.

Qualifications

• 2+ years of experience in operations management, customer relations position, production coordination, or a related role
• Strong customer service skills with a professional and friendly communication style
• Excellent organizational and multitasking abilities in a fast-paced environment
• Experience in apparel, print, or manufacturing industries is a plus but not necessary
• Proficiency with order management systems, spreadsheets, and basic business software
• Problem-solving mindset with a proactive, solutions-oriented approach
• Ability to work on-site in Zieglerville, PA and collaborate with a small team

Responsibilities

• Oversee and coordinate the daily workflow between customer service, sales, graphics and production
• Support and guide employees while helping maintain accountability
• Serve as the primary point of contact for customer inquiries, orders, and issue resolution
• Monitor orders from initial request through completion
• Coordinate between customer-facing teams and production staff to ensure on-time delivery
• Track and manage production timelines, identifying and resolving bottlenecks proactively
• Help prioritize jobs and ensure deadlines and customer commitments are being met
• Maintain accurate records of orders, production status, and customer communications
• Implement and improve operational processes to increase efficiency and quality
• Handle customer questions, concerns and problem-solving
• Help create a positive, organized and professional work environment
• Build relationships with existing customers and help ensure a high level of customer satisfaction
• Assist ownership with day-to-day operational decisions
• Take on increasing operational and leadership responsibility as knowledge of the business grows

Skills

Operations management

Customer relations

Leadership

Organizational skills

Problem solving

Tools

Order management systems

Spreadsheets

Basic business software

Job description

State of Mind Apparel LLC in Zieglerville, PA, is seeking an experienced Operations & Customer Service Coordinator to oversee the daily workflow across customer service, sales, graphics and production.

You will lead, organize and improve processes, build relationships with customers, and ensure on-time delivery in a fast-paced environment; apparel/manufacturing experience is a plus but not required.