Sales & Operations Lead - Customer Experience

A&F Stores, Inc.; Millcreek Township (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Quarterly bonus

PTO

Volunteer day

Merchandise discount

Health insurance

Life & disability

Parental leave

401(k) match

Career development

Job summary

Abercrombie & Fitch Co. in Millcreek Township, PA seeks an Assistant Manager to blend business strategy, operations, creativity, and people leadership.

You will drive sales through analytics, deliver premium customer service, and oversee daily store operations. You will supervise staff, manage opening/closing routines, handle scheduling and payroll, train teammates, maintain product knowledge and visual displays, and ensure inventory control.

Qualifications

• Bachelor’s degree or one year of supervisory experience in a customer-facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast-paced environment.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise sales floor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer service

Sales analytics

People management

Communication

Brand awareness

Education

Bachelor’s degree OR 1 year supervisory experience

Tools

POS systems

Inventory management

Job description

Abercrombie & Fitch Co. in Millcreek Township, PA seeks an Assistant Manager to blend business strategy, operations, creativity, and people leadership.

You will drive sales through analytics, deliver premium customer service, and oversee daily store operations. You will supervise staff, manage opening/closing routines, handle scheduling and payroll, train teammates, maintain product knowledge and visual displays, and ensure inventory control.