Operations & Customer Experience Lead

LE001 Community Services Group, Inc.; Town of Lancaster (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Training Programs

Career Development

401K

EAP

Life Insurance

Wellness Programs

Tuition Assistance

Mentor/Mentee

Job summary

LE001 Community Services Group, Inc. seeks an Assistant Director to lead a process team within the Business Operations Center of Excellence in Lancaster. The role involves directing daily operations, guiding staff, and ensuring service quality. Reports to the Director of Client Experience.

The position is based at the Lancaster Mental Health Outpatient office with a Monday–Friday schedule from 8:00am to 4:30pm, offering a salary of $50,000 per year and opportunities for professional growth.

Qualifications

• Bachelor’s degree in related field with 2 years experience in medical practice; behavioral health preferred.
• Associate degree with 3 years experience; behavioral health preferred.
• Equivalent education and experience once approved by management.

Responsibilities

• Promote excellence by providing extraordinary customer service.
• Manage day-to-day operations including scheduling and team communication.
• Develop training materials and provide staff with technical assistance.
• Engage leadership and program partners to coordinate operations and improve quality.

Skills

Supervisory experience

Driver's license

Education

Bachelor's degree + 2 years medical practice

Associate degree + 3 years experience

Equivalent education/experience

Job description

LE001 Community Services Group, Inc. seeks an Assistant Director to lead a process team within the Business Operations Center of Excellence in Lancaster. The role involves directing daily operations, guiding staff, and ensuring service quality. Reports to the Director of Client Experience.

The position is based at the Lancaster Mental Health Outpatient office with a Monday–Friday schedule from 8:00am to 4:30pm, offering a salary of $50,000 per year and opportunities for professional growth.