Assistant Director, Client Experience — Lead Service Excellence

Community-Services-Group-; Lancaster (Lancaster County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with employer match

Career Development Opportunities

Job summary

Community Services Group is seeking an Assistant Director in Lancaster to lead a process team within the Business Operations Center of Excellence. You will supervise daily operations, provide guidance, and partner with internal and external customers to deliver exceptional service.

The role reports to the Director of Client Experience and requires schedule flexibility (Mon-Fri, 8:00am–4:30pm). A Bachelor’s or equivalent with supervisory experience is required, plus driving must and access to a

Qualifications

• Bachelor’s degree in related field with 2 years’ experience in a medical practice; behavioral health preferred.
• Or an Associate Degree with 3 years of experience; behavioral health preferred.
• At least one year of supervisory experience.

Responsibilities

• Promote excellence by providing extraordinary customer service to internal and external customers.
• Manage day-to-day operations, including scheduling and clear instruction to the team.
• Develop strategies to achieve outcomes using up-to-date standards within the team’s scope.
• Develop educational materials and provide staff training.
• Coordinate with leadership and program partners for smooth operations.
• Support rapid improvement processes to address quality issues.
• Assist in interviewing, hiring, training, and performance management.
• Engage team members to deliver quality service and collaboration.
• Use technology and analytics to measure effectiveness and provide feedback.
• Maintain knowledge of CSG programs and processes; ensure consistency.

Skills

Supervisory experience

Team leadership

Customer service

Communication

Project management

Training development

Education

Bachelor’s degree in related field

Associate degree

Equivalent combination of education and experience

Job description

Community Services Group is seeking an Assistant Director in Lancaster to lead a process team within the Business Operations Center of Excellence. You will supervise daily operations, provide guidance, and partner with internal and external customers to deliver exceptional service.

The role reports to the Director of Client Experience and requires schedule flexibility (Mon-Fri, 8:00am–4:30pm). A Bachelor’s or equivalent with supervisory experience is required, plus driving must and access to a