Operations & Customer Care Specialist

Custom Goods Llc; Carson (CA); On-site; USD 24,796 - 35,817; Full time

Job summary

Custom Goods, LLC in Carson, CA is seeking an Operations Specialist to provide first-level customer service and support within warehouse operations. You will use the warehouse management system to track orders, communicate with customers and facility staff, and ensure accurate data entry and order processing.

You will also prepare shipping documents, resolve inquiries, and help maintain data integrity across internal systems while collaborating with supervisors and management.

Qualifications

• High school diploma or GED and two years’ related experience.
• Experience in distribution/fulfillment environment preferred.
• Strong data entry and communication skills.

Responsibilities

• Process client orders, confirmations, carrier communications and handling general account records.
• Communicate with customers by telephone or written correspondence to provide information and support.
• Maintain data integrity in internal systems and ensure accurate record keeping.
• Prepare documents such as bills of lading, packing lists and shipping orders.
• Respond to inquiries and provide order updates to customers.

Skills

Customer service

Data entry

Communication

Attention to detail

Cross training

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Warehouse Management System (WMS)

Job description

Custom Goods, LLC in Carson, CA is seeking an Operations Specialist to provide first-level customer service and support within warehouse operations. You will use the warehouse management system to track orders, communicate with customers and facility staff, and ensure accurate data entry and order processing.

You will also prepare shipping documents, resolve inquiries, and help maintain data integrity across internal systems while collaborating with supervisors and management.