Operations Specialist

Custom Goods Logistics; Jurupa Valley (CA); On-site; USD 48,000 - 76,000; Full time

Job summary

Custom Goods, LLC in Jurupa Valley, CA, seeks an Operations Specialist to provide first-level customer service, process client orders, and coordinate with carriers. You will work within the warehouse management system to track orders and communicate between customers and facility staff.

Responsibilities include data entry, incident resolution, billing support, and preparing shipping documents. The role emphasizes accuracy, timely communication, and collaboration with internal teams.

Qualifications

• High school diploma or GED and two years’ related experience.
• Experience in distribution/fulfillment environment is preferred.
• Excellent data entry skills and attention to detail.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and WMS.
• Ability to work with cross-functional teams.

Responsibilities

• Process client orders or receipts, order confirmations, and carrier communications.
• Maintain accuracy of client accounts and data in internal systems.
• Communicate professionally with customers by phone or written correspondence.
• Prepare documents such as bills of lading, packing lists, and shipping orders.
• Handle daily reports and worksheets for client and management.
• Respond to billing questions and track order status.
• Record customer inquiries and actions taken for audit trails.
• Support in cross-training and departmental tasks as assigned.
• Collaborate with staff to ensure timely order release.

Skills

Customer service

Communication

Data entry

Attention to detail

Cross-training

Typing

Education

High school diploma or GED

Two years’ related experience

Tools

Microsoft Office

Outlook

WMS

Job description

In this role, the Operations Specialist provides the first level of customer service to internal and external customers by demonstrating prompt, and thorough attention to issues and requests. Work within the existing warehouse management systems to track and account for each customer order and communicate between customer and facility staff.

Essential Functions:

• Responsible for supporting the operation, including, but not limited to the following activities: Processing Client Orders or Receipts, Order Confirmations, Carrier Communications and Handling General Account Records
• Communicate professionally, effectively and promptly with customers by telephone or written to provide information and support regarding the day to day business or whatever the inquiry that may arise by either customer or staff
• Active participation in maintaining the data integrity of account information stored in the Company internal systems
• Responsible for providing the departmental support functions on Client as assigned
• Utilize the facility Information Systems to perform tasks related to Client account, such as, but not limited to: order entry, inventory inquiries, receipt processing
• Must be able to utilize and accurately complete daily reports and worksheets as required by both Client and Management
• Ensuring accurate order entry and release of same information to staff as needed. Answer customer billing questions
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments
• Assist in accurately tracking Client activities and complete daily spreadsheets
• Confer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same
• Monthly billing responsibilities including close and enter charge codes for orders, receivers/work orders
• Prepare documents, such as work orders, bills of lading, shipping orders, commercial invoices, master BOL’s, packing lists and barcode labels to route materials
• Must be able to effectively communicate with other Associates, Supervisors, Managers and Senior Management
• Other duties as assigned

Core Behaviors:

• Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust

Required Education And Experience

• High school diploma or GED and two years’ related experience
• Experience in distribution/fulfillment environment is preferred
• Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
• Have excellent oral and written communication skills
• Ability to cross train others
• Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing
• Must be able to be professional at all time and flexible with changing situations
• Must be able to communicate effectively orally and in writing
• Upholds organizational values

AAP/EEO Statement:

Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.