Operations CSR & Shipping Document Coordinator

Hire Emerald; United States; Remote; USD 17,000 - 28,000; Full time

Benefits offered by this job

Remote opportunity from LATAM

Hands-on training from US team

Potential transition to full-time with

Job summary

Hire Emerald is seeking an organized Operations CSR & Shipping Document Coordinator to support customer orders and international shipments from order entry through delivery. This remote, Latin America-based contractor role combines customer operations, export documentation, and freight coordination with training from a U.S.-based team and a path to full-time employment after 3–6 months.

You will manage orders, prepare Bills of Lading, COAs, CI, and packing lists while liaising with carriers for

Qualifications

• 2–3 years of experience in international trade, logistics, shipping ops, or related field.
• Experience with international shipping and export documentation.
• Experience with ocean carriers, freight forwarders, and/or NVOCCs.
• Understanding of BOLs, Commercial Invoices, Packing Lists, and related export documents.
• Microsoft Excel proficiency and strong English communication.

Responsibilities

• Manage customer orders from receipt through final delivery.
• Create and maintain Sales Orders and Sales Contracts.
• Coordinate pickups with customers, carriers, warehouses, and internal teams.
• Manage carrier bookings, cut-offs, and vessel schedules with freight forwarders and ocean carriers/NVOCCs.
• Track vessel shipments and railcar movements.
• Monitor warehouse activity to prevent delays and container rolls.
• Maintain order summaries and provide shipment visibility to commercial teams.
• Proactively resolve shipment delays or operational issues.

Skills

Excel proficiency

Strong English

Attention to detail

Organization & time management

Multitasking

Education

Bachelor's degree in Supply Chain, Logistics, Business, International Trade

Job description

Operations CSR & Shipping Document Coordinator

Location: Remote – Latin America
Work Arrangement: Fully Remote
Employment Type: Full-Time Contractor | Expected Employee Transition After 3–6 Months
Industry: Manufacturing & Supply Chain / International Trade & Logistics
Compensation: $1,500–$2,500 USD/month
Experience: 2–3 Years
English Proficiency: Strong Professional English Required
Target Start Date: Third Week of October 2026

About the Company

Our client is a U.S.-based international distributor and trading company specializing in plastic resins, elastomers, and related materials.

The company manages sourcing, packaging, distribution, and international exports, with the majority of its products shipped to global markets. Its operations require close coordination between customers, warehouses, carriers, freight forwarders, and commercial teams.

As the business continues to grow, the company is expanding its operations team with its first remote international hire.

About the Role

We are looking for a highly organized and detail-oriented Operations CSR & Shipping Document Coordinator to support customer orders and international shipments from order entry through delivery.

This role combines customer operations, international logistics, export documentation, and freight coordination. You'll manage orders, carrier bookings, shipping documentation, shipment tracking, and communication with customers and logistics partners.

Accuracy is especially important. The role involves detailed export documentation and Letters of Credit, where discrepancies can create significant shipping or payment issues.

You'll receive training and work closely with an experienced operations team in the U.S.

What You'll Do

Order & Shipping Operations

• Manage customer orders from receipt through final delivery.
• Create and maintain Sales Orders and Sales Contracts.
• Coordinate pickups and deliveries with customers, carriers, warehouses, and internal teams.
• Manage carrier bookings, cut-offs, and vessel schedules with freight forwarders and ocean carriers/NVOCCs.
• Track vessel shipments and railcar movements.
• Monitor warehouse activity to prevent late ingates and container rolls.
• Maintain order summaries and provide shipment visibility to commercial teams.
• Proactively identify and resolve shipment delays or operational issues.

Export Documentation & Customer Support

• Prepare international shipping documentation, including Bills of Lading (BOL), Certificates of Analysis (COA), Commercial Invoices (CI), and Packing Lists (PL).
• Prepare export declarations and documentation for ocean exports.
• Review and interpret Letters of Credit when required.
• Carefully verify documentation for accuracy and completeness.
• Communicate shipping information and documentation requirements to customers.
• Onboard new customers and maintain accurate records.
• Manage delivery-related claims through resolution.

Qualifications

Required

• 2–3 years of experience in international trade, logistics, shipping operations, supply chain, or a related field.
• Experience with international shipping and export documentation.
• Experience working with ocean carriers, freight forwarders, and/or NVOCCs.
• Understanding of BOLs, Commercial Invoices, Packing Lists, and related export documents.
• Microsoft Excel proficiency.
• Strong professional English communication skills.
• Exceptional attention to detail and document accuracy.
• Strong organization, problem-solving, and time-management skills.
• Ability to manage multiple shipments, deadlines, and priorities independently.

Preferred

• Experience in plastic resins, polymers, chemicals, or manufacturing.
• Experience interpreting Letters of Credit.
• Experience coordinating railcar and ocean shipments.
• Experience working with international customers.
• Bachelor's degree in Supply Chain, Logistics, Business, International Trade, or a related field.

What Success Looks Like

• Orders and export documents are processed accurately and on time.
• Shipping documentation is carefully reviewed with minimal discrepancies.
• International shipments are proactively monitored from order through delivery.
• Carrier bookings, vessel schedules, and deadlines are effectively managed.
• Potential delays and documentation issues are identified early.
• Customers and internal teams receive accurate and timely updates.
• Multiple shipments are managed without sacrificing attention to detail.

Why Join Us?

• $1,500–$2,500 USD/month compensation.
• Fully remote opportunity from Latin America.
• Hands-on training from an experienced U.S.-based operations team.
• Exposure to international trade, ocean freight, rail transportation, and export operations.
• Work directly with international customers and logistics partners.
• U.S. holidays during the initial contractor period.
• Expected opportunity to transition to a full-time employee position with applicable local benefits after approximately 3–6 months, subject to successful performance and final company approval.

Important Notes

This is an international logistics and operations role, not a traditional customer-service-only position.

Candidates should have practical experience with shipping operations and export documentation. Strong professional English, Excel proficiency, and exceptional attention to detail are essential.

The position will initially operate as a full-time contractor role for approximately 3–6 months, following U.S. holidays. The company intends to transition the successful hire into a full-time employee position afterward, subject to performance and company requirements.

The target start/training date is the third week of October 2026.

This is a remote/telecommute position.