Operations Coordinator - Tea Trade, On-site & Growth Path

The G.S. Haly Company, Inc; Redwood City (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Paid time off

SEP retirement savings plan

Paid jury duty leave

Pre-tax dental and supplemental保险

Job summary

The G.S. Haly Company in Redwood City, CA is seeking a full-time, in-person Operations & Administrative Support role to learn the specialty tea business from the ground up.

You will start by owning core operational tasks while gaining exposure to sourcing, regulatory compliance, and customer relationships. You will handle order processing, fulfillment coordination, inventory support, and general office duties.

Qualifications

• 3+ years in customer service.
• Experience with MS Office and QuickBooks Desktop.
• Valid US driver's license

Responsibilities

• Learn the specialty tea business through hands-on experience in tea evaluation, customer relationships, regulatory compliance, and sourcing.
• Manage relationships and order needs for select customer accounts, while supporting fulfillment for all customer orders through freight coordination, documentation, follow-up, and issue resolution.
• Help maintain accurate inventory records and coordinate the movement of incoming and outgoing tea, including shipment documentation, warehouse communication, inventory reporting, and sample management.
• Keep the daily office operations running smoothly by answering and directing calls, managing supplies, shipping samples and small orders, and providing general administrative support to the team.

Skills

Process Precision & Endurance

Balanced Autonomy & Judgment

Excellent Communication

Service & Curiosity

Collaborative & Analog Adaptability

Service-Oriented Resilience

Appreciation for Specialized Craft

Tools

Microsoft Office

QuickBooks Desktop

Job description

The G.S. Haly Company in Redwood City, CA is seeking a full-time, in-person Operations & Administrative Support role to learn the specialty tea business from the ground up.

You will start by owning core operational tasks while gaining exposure to sourcing, regulatory compliance, and customer relationships. You will handle order processing, fulfillment coordination, inventory support, and general office duties.