Full Time 40 hours (Assistant Manager)

Ontario Trillium Foundation; San Ramon (CA); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Employee Discounts

Complimentary Food and Snacks during b

Job summary

TP Tea Berkeley is seeking an enthusiastic Assistant Manager to grow with the team and lead daily operations in a fast‑paced tea shop.

You will collaborate with the shop manager on inventory, payroll, and scheduling while ensuring high standards of tea quality, safety, and customer service. The role emphasizes teamwork, strong communication, and a willingness to learn and lead by example.

Qualifications

• Guest services experience is preferred (1 year).
• Barista experience is preferred (1 year).
• Manager experience is preferred (1 year).

Responsibilities

• Collaborate with the shop manager on inventory counting, payroll, and scheduling.
• Greet customers, present menus, and answer questions about ingredients.
• Take orders accurately and prepare beverages according to recipes.
• Accept and process payments and maintain a clean, sanitized bar area.

Skills

Guest services

Barista

Manager

Job description

Job Type: Full-time 40 hours/week (Promotions available if company qualifications are met)

We’re seeking an enthusiastic individual who’s eager to grow within the company and become an Assistant Manager

Starting Salary: $4200-4800$ per month

Benefits:

• Flexible schedule (2 days off per week)
• Employee Discounts
• Complimentary Food and Snacks during breaks
• Vacation Leave/ Paid Sick Leave

Shift :

• 8 hours/day
• 5 days a week (40 hours per week)
• Opening shift (10 am - 7 pm)
• Closing shift (12:30 pm - 10 pm)
• Weekend shift and weekday off (2 weekdays per week)
• Holiday schedule

Experience Requirements:

• Guest services experience (1 year preferred)
• Barista experience (1 year preferred)
• Manager experience (1 year preferred)

Work Location: In-person (2383 Telegraph Ave Berkeley CA 94704)

Day to Day Responsibilities:

• Collaborate effectively with the shop manager to assist with inventory counting, payroll, and scheduling.
• Adhere to the client’s culture and guidelines, as well as the Health Department’s regulations, TP Tea standards, and expectations for tea quality, freshness, and presentation.
• Greet customers warmly upon their arrival and provide them with drink menus and answer any questions they may have about the ingredients.
• Take orders meticulously, paying close attention to details such as coffee blend preferences, dairy and sugar ratios, and other customer requests.
• Prepare beverages according to recipes and serve them
• Accept and process payments,
• Maintain a clean and organized bar area, ensuring thatthe working space is sanitized.
• Regularly check the functionality of brewing equipment and report any maintenance needs promptly.
• Comply with all health and safety regulations to ensure a safe working environment for both customers and employees.
• Communicate customer feedback to managers and suggest new menu items.

MAJOR DUTIES/FUNCTIONS/TASKS:

Specific duties and responsibilities

• Training new employees and guiding existing workers
• Determining budget and resource allocation
• Resolving issues that arise during shifts
• Enforcing company policies and procedures and communicating procedural changes to employees
• Leading team initiatives, such as ones for sustainability or professional development
• Scheduling hourly employees
• Monitoring key performance indicators (KPIs) and relaying these metrics to upper management

• Meet all timelines for payroll, service, accounts receivables, human resources, corporate office, and other client and management-given deadlines.
• Teach and adhere to TP Tea’s philosophy, culture, and commitment to quality tea beverages and exemplary service.
• Take ownership of the tea and maintain its quality.
• Have a passion for tea.

Customer Service and Client Relations:

• Represent the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions.
• Respond to all comments and complaints within 24 hours and follow up with a written response to the General Manager.
• Interact with customers and resolve complaints in a friendly and service-oriented manner.
• Communicate honestly, accurately, and in a timely manner with clients.

Special Events:

• Assist the Shop Management team with special events as needed, providing staff, culinary, and management presence.

Skills:

Beginner welcome: It’s okay if you don’t have prior experience.

Willingness to be a good team player.

Positive, friendly, and can-do attitude.

All employees are expected to adhere to the following:

Perform quality work within deadlines, whether with or without direct supervision.

Interact professionally with other employees, customers, and suppliers.

Contribute effectively as a team member on all assignments.

Work independently while understanding the importance of communicating and coordinating work efforts with others.