Operations Coordinator- Service/Repair (Austin)

ThyssenKrupp Elevator Corporation; Austin (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Coordinator to join their team in Austin, TX. This role focuses on enhancing service efficiency and ensuring smooth administrative operations within the service department. You will be responsible for maintaining communication between dispatch and technicians, managing safety inspection tickets, and supporting various administrative tasks to optimize workflow. If you thrive in a dynamic environment and are passionate about operational excellence, this opportunity is perfect for you!

Qualifications

• Experience in elevator repair administrative work is preferred.
• Knowledge of Oracle databases is essential.

Responsibilities

• Perform administrative duties for service operations to enhance efficiency.
• Act as liaison between branch operations and regional dispatch.

Skills

Business Administration

Oracle Databases

Administrative Skills

Education

High School Diploma or GED

One-Year Certificate from College or Technical School

Job description

Join TK Elevator as an Operations Coordinator in Austin, TX, to enhance service efficiency and thrive in a rewarding environment!

Education & Experience:

• High school diploma or GED, or a one-year certificate from college or technical school, or three to six months related experience and/or training in basic business administration.
• Experience in elevator repair administrative work is preferred.
• Knowledge of Oracle databases.

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking an experienced Operations Coordinator - Service/Repair in Austin, TX.

This role is responsible for performing all administrative duties associated with the service operations department to ensure efficient and cost-effective department functions.

Essential Job Functions:

• Perform Install Base maintenance and create safety inspection tickets.
• Update on-call lists, notify Dispatch daily, check technicians in/out, and communicate with Dispatch and supervisors.
• Provide status updates to National Accounts and customers on work orders and callbacks, and update tickets accordingly.
• Act as liaison between branch operations and regional dispatch, maintain shared calendars, and review open ticket reports.
• Track operations systems and conduct tool audits.
• Assist mechanics with IT downloads, ordering brochures and tools, and manage phone replacements (if applicable).
• Support safety meetings and maintain related documentation (if applicable).
• Complete manual payroll entries and process DVR and cost corrections.
• Create parts requisitions, receive parts, and review invoice reports.
• Research and review reports for the Service Manager, including account history, pre-invoicing, and high-profile service accounts.
• Manage down payment checks and submit them to regional accounts receivable.
• Create safety inspection tickets and monitor pre-invoicing reports to prevent processing errors.
• Assign tickets to mechanics as needed.
• Compile data for legal reports related to incidents and lawsuits.
• Prepare badging applications, order uniforms, and create special reports for high-profile customers.
• Review weekly Work in Progress reports and invoice on-hold reports for corrections.
• Manage mail and faxes, code invoices, and handle vehicle management submissions.