Operations Coordinator- Residential Life

Northeastern University; Boston (MA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Tuition assistance

Commuting & transportation

Job summary

Northeastern University is seeking an Operations Coordinator to manage the facilities and operations of a residential complex, overseeing daily operations, preparedness, and student support. The role includes building safety, emergencies, and collaboration with campus partners in a live-off setting.

The position focuses on housing records, maintenance documentation, and coordinating with Facilities Services to address issues while supervising student staff and ensuring a welcoming living

Qualifications

• Education: Bachelor's degree required.
• Experience in higher education, facilities management, operations, or community development preferred.
• Strong organizational and communication skills; ability to handle emergencies calmly.

Responsibilities

• Oversee housing assignments, move-ins, and move-outs with Housing Operations.
• Document maintenance requests, incident reports, and records.
• Ensure compliance with university policies and federal housing regulations.
• Prepare reports on occupancy, maintenance issues, and metrics.
• Coordinate with Facilities Services to resolve facility issues and conduct inspections.
• Supervise student workers and train Resident Assistants.

Skills

Organizational skills

Interpersonal skills

Emergency response

Student housing software

Education

Bachelor's degree

Tools

Maxient

Workday

Job description

About the Opportunity

Job Summary

Reporting to one of the Senior Assistant Directors within Residential Life at Northeastern University, the Operations Coordinator oversees the facilities and operational functions of a complex of residential communities, including daily operation and maintenance updates. Encompassing a wide range of operational duties, including building preparedness, facilities management, emergency response, student support and enhancing community living. The Coordinator is a live-off position that provides point of contact student support.

Key Responsibilities

Administrative Management

• Partnering with Housing Operations maintains accurate records of student housing assignments, move-ins, and move-outs.
• Oversee the documentation of maintenance requests, incident reports, and other relevant records.
• Ensure compliance with university policies and federal regulations related to student housing.
• Prepare and submit regular reports on housing occupancy, maintenance issues, and other relevant metrics.

Facilities Management

• Coordinate with Facilities Services to ensure timely resolution of facility-related issues.
• Conduct regular inspections of residence halls to identify maintenance needs and safety concerns.
• Oversee the implementation of preventative maintenance programs.

Student Support and Community Building

• Serve as the point of contact for community complex, to provide a welcoming environment for students and visitors
• Provide point of contact support for students regarding housing, living, or facilities concerns.
• Oversee student worker coverage of area offices
• Manage move-in and move-out process and building preparedness for a complex of communities.
• Serve as a conduct officer for health and safety violations, and low-level student handbook violations
• Collaborate with other university departments to enhance student support services.

Emergency Management

• Schedules can include evening operations management, including conducting rounds to ensure the safety and security of a group of residential complexes as needed.
• Coordinate with campus security and emergency services as needed.

Supervision and Staff Development

• Supervise a team of student workers
• Conduct regular meetings and training sessions for staff members.
• Provide training and developmental opportunities for Resident Assistants throughout the year.
• Assist in the recruitment and selection of new staff members.

Qualifications

Education: Bachelor's degree

Experience: Experience with higher education, facilities management, operational functions, and/or community development.

Skills:

• Strong organizational and administrative skills.
• Excellent interpersonal and communication skills.
• Ability to handle emergencies calmly and effectively.
• Proficiency in student housing management software, Maxient, and Workday.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type: 106H

Expected Hiring Range: $23.37 - $32.14

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.