Operations Coordinator - Playhouse

PEORIA PARK DISTRICT; Keller (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

The Peoria Park District is seeking an Operations Coordinator to support daily museum operations and to act as the primary Manager-on-Duty, coordinating staff and volunteers.

Under supervision of the Visitor and Member Engagement Manager and the Exhibits Manager, you will oversee part-time floor staff, training, safety procedures, and exhibit maintenance to ensure excellent service for groups and the public.

Qualifications

• High school diploma/GED required; some college preferred.
• Experience in an office setting, museum or non-profit preferred.
• Strong customer service, problem solving, and organizational skills.
• Ability to use computers and phones for office work, including MS Office.
• Excellent communication and ability to work with diverse audiences.

Responsibilities

• Act as the primary Manager-on-Duty and fill in floor staff roles as needed.
• Oversee part-time floor staff, volunteers and interns; hire, train and review.
• Ensure daily tasks are completed and provide outstanding customer service.
• Manage front desk duties, memberships, payments and supply needs.
• Supervise exhibit maintenance, safety procedures and weekly routines.
• Coordinate schedules, daily agendas and opening/closing procedures.

Skills

Customer service

Problem solving

Organizational skills

Microsoft Office

Communication

Multitasking

Working with children

Education

High school diploma or GED

Some college preferred

Education/Art/Early Childhood degree a plus

Job description

DUTIES: Under the general supervision of Visitor and Member Engagement Manager and Exhibits Manager, Operations Coordinator is responsible for:Act as the primary Manager-on-Duty, fill in in other floor staff roles as needed.Rotate working Weekends as MOD with other office staff.Attend office staff meetings, all staff meetings, Real Tools meetings, and MOD meetings.Supervise part-time floor staff (Playologists, Maker Playologists, Admissions Attendants, volunteers and interns) in the following areas:Assist in hiring, training, and performance reviewsEncourage and implement cross trainingOversee weekly exhibit detailing with floor staffEnsure part-time floor staff maintains a high level of customer serviceEnsure part-time floor staff complete daily tasksMonitor cleaning supplies and communicate supply needs to full-time staff.Conduct weekly water table maintenance and oversee staff and volunteers for weekly Exhibit Maintenance.Monitor front desk supplies, replenish membership and other forms, and communicate other supply needs to full-time staff.Assist with greeting of groups, payment processing, membership processing, etc.Make customer service decisions as needed while maintaining outstanding customer service practices and standards.Oversee daily operations by completing interior and exterior walk-throughs during the day, ensuring a safe and clean museum environment, troubleshooting of exhibit problems, and record exhibition problems as needed.Ensure a smooth and organized delivery of all museum offerings, create and communicate daily agenda to staff.Opening and closing procedures for museum - operating alarm system, preparing safe, cash drawers and registers for the business day.Follow all safety procedures that pertain to the duties performed and support all aspects of the Park District’s safety program.Demonstrate commitment to museum values and goals of excellence in learning, equality, collaboration and customer service.Perform all other duties as assigned.ESSENTIAL FUNCTIONS:The work requires periodic physical exertion in handling supplies, equipment, and materials typical of the hospitality industry.Prolonged standing, bending, stooping and ability to lift and carry up to 40 pounds are required on a periodic basis.Must have the ability to manipulate keyboard, phone, and cash machines.Must be able to bend at waist and knees in order to file and stock.Education: High school degree/GED required. Some college preferred. Degree in Education, Art, or Early Childhood Development a plus. Will accept a combination of education and experience if it is closely related to job skills needed for the position.Experience: One year of experience in an office setting required, preferably in a museum or non-profit institution. Must have experience or interest in working with children and families in a highly diverse informal educational setting.Knowledge and Ability:Must have excellent customer service, problem solving and organizational skills.Knowledge of computers and phones as needed for office work, including knowledge of Microsoft Office.Ability to communicate clearly with others in person and over the phone.Ability to manage multiple tasks simultaneously with a minimal degree of supervisory oversight.Ability to establish and maintain good working relationships with co-workers and the general public.Ability to interact effectively and respectfully with adults as well as children of all ages.Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customersPersonal: Must be people oriented. Must continually demonstrate a customer-friendly personality while performing all duties in a manner that demonstrates reliability, initiative, tact, and resourcefulness.Must be able to interact effectively and respectfully with children of all ages and adults.Must demonstrate an ongoing commitment to learning and innovation.Available to work days, weekends, and some evenings and holidays.The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status or on the basis of any characteristic protected by law.All qualified individuals are encouraged to apply.AN EQUAL OPPORTUNITY EMPLOYER.