Museum Operations Lead – Visitor Experience

PEORIA PARK DISTRICT; Keller (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

The Peoria Park District is seeking an Operations Coordinator to support daily museum operations and to act as the primary Manager-on-Duty, coordinating staff and volunteers.

Under supervision of the Visitor and Member Engagement Manager and the Exhibits Manager, you will oversee part-time floor staff, training, safety procedures, and exhibit maintenance to ensure excellent service for groups and the public.

Qualifications

• High school diploma/GED required; some college preferred.
• Experience in an office setting, museum or non-profit preferred.
• Strong customer service, problem solving, and organizational skills.
• Ability to use computers and phones for office work, including MS Office.
• Excellent communication and ability to work with diverse audiences.

Responsibilities

• Act as the primary Manager-on-Duty and fill in floor staff roles as needed.
• Oversee part-time floor staff, volunteers and interns; hire, train and review.
• Ensure daily tasks are completed and provide outstanding customer service.
• Manage front desk duties, memberships, payments and supply needs.
• Supervise exhibit maintenance, safety procedures and weekly routines.
• Coordinate schedules, daily agendas and opening/closing procedures.

Skills

Customer service

Problem solving

Organizational skills

Microsoft Office

Communication

Multitasking

Working with children

Education

High school diploma or GED

Some college preferred

Education/Art/Early Childhood degree a plus

Job description

The Peoria Park District is seeking an Operations Coordinator to support daily museum operations and to act as the primary Manager-on-Duty, coordinating staff and volunteers.

Under supervision of the Visitor and Member Engagement Manager and the Exhibits Manager, you will oversee part-time floor staff, training, safety procedures, and exhibit maintenance to ensure excellent service for groups and the public.