Operations Coordinator

Sci-Tech Discovery Center; Frisco (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Sci-Tech Discovery Center is seeking an Operations Coordinator to join the on-site Operations Team. This role focuses on delivering exceptional visitor experiences while supporting daily operations, guest relations, and volunteer coordination within a friendly, mission-driven environment.

Ideal candidates have customer service experience and strong communication skills; on-the-job training is provided. This part-time role offers flexible hours, a base wage, and opportunities to engage with

Qualifications

• Experience in guest services or frontline customer-facing roles.
• Office environment experience.
• Interest in nonprofits and/or museums.

Responsibilities

• Answer emails and phone calls.
• Call and email existing and potential customers.
• Take payments for pre-booked events.
• Assist with booking museum programs.
• Maintain organization systems.
• Assist with hiring and onboarding new staff.
• Assist with updating reports and invoices.
• Drive the company vehicle for office tasks.

Skills

Guest services

Office environment

Non-profit/museum interest

Bilingual a plus

Communication

Leadership

Punctuality

Adaptability

Team collaboration

IDEA & inclusion knowledge

Multitasking

Technical literacy

Customer relations

Tools

Microsoft Word

Excel

Publisher

PowerPoint

Google Calendar

SharePoint

Museum POS system

Job description

Job Summary: The Operations Coordinator is a key member of the museum's Operations Team and serves as one of the primary points of contact for guests, volunteers, and frontline staff. This highly interactive, customer-focused position is responsible for ensuring an exceptional visitor experience while supporting the day-to-day operations of the museum.

The Operations Coordinator supervises and supports museum facilitators and volunteers, assists with guest relations, coordinates volunteer activities, and provides administrative support for museum operations. Working closely with the Operations Manger, this role helps maintain a welcoming, organized, and engaging environment for all visitors.

This is not an entry-level position. Candidates should have prior experience in customer service, hospitality, retail, office administration, or a similar professional setting, along with strong communication and leadership skills. While museum-specific experience is not required, on-the-job training will be provided.

This position is an excellent opportunity for individuals interested in building a career in museums, nonprofit organizations, visitor services, or community engagement. The role offers hands-on experience in operations, staff supervision, guest experience management, and nonprofit administration within a dynamic and mission-driven environment.

• Answer emails & phone calls
• Call & email existing & potential customers
• Take payments for pre-booked events
• Assist with booking museum programs
• Put away supplies in their appropriate place
• Maintain organization systems
• Assist with animal & plant care when necessary
• Help maintain updated website & museum signage
• Assist with hiring & onboarding new staff
• Have a working knowledge of the museum POS system
• Assist with updating reports & invoices
• Assist with gathering patron information
• Assist with purchasing, vendors, and banking
• Drive the company vehicle for office related tasks

Supervisor Duties

• Assist with facilitator staff training & supervision
• Assist the Front of House Coordinator if necessary
• Make sales & cash handling
• Assist with bringing in group booking

Exhibits Halls/Stage/Classrooms

• Assist with exhibit & space cleanliness
• Let the appropriate person know if something is broken or needs to be replaced
• Organize storage spaces

Other responsibilities as assigned

Skills/Qualifications:

• Experience in guest services
• Experience working in an office environment
• Interested in learning more about non-profits and/or museums
• Comfortable with children, animals, and noisy environments
• Knowledge of Microsoft Word, Excel, Publisher, PowerPoint, Google Calendar, and Sharepoint
• Comfortable around computers, machines, tools, crafting, and animals including reptiles and insects
• Ability to be active for long periods of time
• Willing and able to alter their schedule when necessary
• Ability to reliably show up to work on time
• Bi- or Multi-lingual is a plus (English required, Spanish, ASL, Vietnamese, Hindi, Urdu, Farsi, or Mandarin preferred)
• Manage tasks with limited oversight consistently
• Excellent strategic planning and problem-solving skills
• Positive attitude, collaborative spirit, and reliable
• Adaptable day-to-day and under pressure
• Passionate about education and STEAM
• Effective and professional communicator one-on-one, in groups and with audiences
• Cultural competency and knowledge of IDEA (Inclusion, Diversity, Equity and Accessibility)

Status: Part-Time, 20hrs (more hours available seasonally)

Reports to: Operations Manager

Location: On-Site

Compensation: Base of $16/hr, Flexible Schedule, Bonus Pay (Additional compensation available to correlate with experience)

Other: Candidates are required to pass a background check and have a valid driver’s license with a clean record and reliable transportation (However, if a candidate needs ADA accommodations regarding driving, please let us know.)