Operations Coordinator (part-time)

Winter-Dent & Company; Jefferson City (MO); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

ESOP

Life insurance

Long-term care

Disability insurance

401(k) employer contribution

Health insurance

PTO

Job summary

Winter-Dent & Company is seeking a part-time Operations Coordinator to support internal operations for a 100% employee-owned agency. The role focuses on technology support, scheduling, and process improvements, working closely with the client-facing team to streamline workflows and maintain confidentiality.

You will engage in equipment tracking, office operations, and quality control initiatives while supporting a collaborative, customer-first environment that values proactive problem solving

Qualifications

• Experience in roles requiring multi-tasking, detail orientation, and confidentiality.
• Proven ability to communicate effectively and build relationships.
• Comfortable working independently and as part of a team.

Responsibilities

• Provide day-to-day technical support and assist with new technology implementation.
• Manage carrier logins, EPIC downloads, system communications, and related troubleshooting.
• Communicate EPIC outages, coding updates, reminders, and other system-related information.
• Maintain equipment inventory, asset tagging, and ongoing tracking.
• Support building maintenance needs in collaboration with the Front Desk Coordinator.
• Manage policy downloads and items in suspense.
• Support workforce scheduling, office closures, holidays, summer Fridays, events, and related communications.
• Assist with developing and maintaining client feedback mechanisms.
• Create and distribute quarterly continuing education opportunities.
• Provide miscellaneous administrative and operational support as needed.

Skills

Multi-tasking

Attention to detail

Organization

Confidentiality

Communication

De-escalation

Initiative

Independent work

Team player

Job description

We're Looking For: Operations Coordinator (part-time)

Join Our 100% Employee-Owned Team

At Winter-Dent, our mission is to help individuals and businesses protect what matters most-whether it's their home, their livelihood, or their financial future. As an employee-owned agency, every team member has a stake in our shared success. The Operations Coordinator plays a critical role in supporting the agency's internal operations. The ideal candidate will be passionate about customer service and don't mind being in the background supporting the client-facing team, have a passion for organization, streamlining processes and workflows, creating efficiencies, solving problems, and coming up with creative solutions to operational challenges.

THE ROLE

Technology & Systems

• Provide day-to-day technical support and assist with new technology implementation.
• Manage carrier logins, EPIC downloads, system communications, and related troubleshooting.
• Communicate EPIC outages, coding updates, reminders, and other system-related information.

Equipment & Office Operations

• Maintain equipment inventory, asset tagging, and ongoing tracking.
• Manage keys and parking.
• Support building maintenance needs in collaboration with the Front Desk Coordinator.
• Manage policy downloads and items in suspense.

Scheduling & Workplace Support

• Support workforce scheduling, office closures, holidays, summer Fridays, events, and related communications, in collaboration with Front Office Coordinator.
• Support coordination of office food and supply needs in collaboration with the Front Office Coordinator.

Quality & Client Experience

• Support quality control initiatives and process improvements.
• Assist with developing and maintaining client feedback mechanisms.
• Create and distribute quarterly continuing education opportunities.

General Support

• Provide miscellaneous administrative and operational support as needed.

WHAT WE OFFER

• Generous benefits package including 2x annual salary employee life insurance, employer-funded long-term care coverage, employer-funded disability insurance, a 3% employer contribution to your 401(k) plan (no match required!), competitive health insurance rates, generous PTO and company holidays, and more.
• An Employee Stock Ownership Plan (ESOP) allows you to build wealth for your future and a tangible stake in Winter-Dent's success.
• A positive, welcoming, and enjoyable workplace culture
• A shared vision to be a trusted leader in risk management and insurance solutions, providing security and peace of mind for individuals and organizations

YOUR QUALIFICATIONS & EXPERIENCE

• You have proven experience in roles that require multi-tasking, high attention to detail, organization, and emphasis on confidentiality
• You have demonstrated ability to effectively communicate, build meaningful connections, and calmly de-escalate situations of frustration
• You are comfortable taking initiative to solve problems and are comfortable working independently and as a member of a team

WHO YOU ARE

• You have a strong and unwavering commitment to client confidentiality
• You have a client-first mentality and are committed to excellence, integrity, and professionalism
• You maintain positive and ethical relations with all professional contacts
• You demonstrate commitment to maintaining industry knowledge, including staying up to date on latest trends and changes
• You are always willing to help someone in need and believe the success of the team is more important than the success of the individual
• You prioritize minimizing E&O exposure for yourself and your team
• To embody our shared core values: Proactive, Continuous Learning, Transparency, We Do What We Say, Lead by Example, Vested, Other People Matter, Pay It Forward