Dental Insurance/ Office Coordinator

Anderson Dental; Phoenix (AZ); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Dental benefits

Paid time off

Descripción de la vacante

Anderson Dental in Phoenix, AZ is seeking a Dental Insurance / Office Coordinator to manage benefits, eligibility, claims, denials, and patient financial responsibility while supporting front-desk operations.

This role requires meticulous attention to detail, clear communication with patients and carriers, and proficiency with practice management software to ensure accurate billing, timely submissions, and HIPAA compliance.

Formación

• Experience managing dental insurance benefits and claims.
• Proficiency with eligibility verification, pre-authorizations, and EOBs.
• Familiarity with HIPAA and patient confidentiality.

Responsabilidades

• Verify insurance eligibility and benefits prior to patient appointments.
• Document benefit details including deductibles, maximums, and waiting periods.
• Maintain insurance information in practice management software.
• Submit clean insurance claims with required documentation.
• Prepare, submit, and track pre-authorizations and estimates.
• Monitor and resolve outstanding insurance claims.

Conocimientos

Attention to detail

Clear communication

Dental insurance knowledge

Claims processing

HIPAA compliance

Herramientas

Practice management software

Dental billing software

Descripción del empleo

DENTAL INSURANCE / OFFICE COORDINATOR

POSITION SUMMARY The Dental Insurance Coordinator manages all dental insurance functions while supporting front-desk operations and delivering excellent patient service. This role requires strong attention to detail, clear communication, and a thorough understanding of dental insurance benefits, claims processing, and terminology. The coordinator also assists with daily operations, including reporting and front-desk support as needed.

KEY RESPONSIBILITIES

• Verify insurance eligibility and benefits prior to patient appointments
• Document complete benefit details, including deductibles, maximums, frequencies, limitations, exclusions, and waiting periods
• Maintain accurate and up-to-date insurance information in practice management software
• Submit clean, timely insurance claims with all required documentation, including narratives, radiographs, periodontal charts, and attachments
• Prepare, submit, and track pre-authorizations and pre-treatment estimates
• Monitor, follow up on, and resolve outstanding insurance claims
• Review aging reports and actively work delinquent claims
• Investigate denials, delays, and underpayments; submit corrections and appeals as needed
• Post and reconcile insurance payments and Explanation of Benefits (EOBs)
• Identify and resolve payment discrepancies
• Communicate with insurance carriers regarding benefits, claim status, and appeals
• Clearly explain insurance coverage and patient financial responsibility to patients
• Educate patients that insurance estimates are not guarantees of payment
• Coordinate with clinical and treatment teams to ensure accurate treatment estimates
• Maintain current fee schedules and insurance plan information
• Update insurance records when patient coverage changes occur
• Ensure all claims are submitted within required filing deadlines
• Coordinate benefits for patients with multiple insurance plans
• Maintain HIPAA compliance and protect patient confidentiality at all times
• Assist with phone coverage, scheduling.
• Communicate professionally with patients, team members, and insurance representatives

Why Join Us?

• Competitive salary + performance bonuses.
• Comprehensive benefits: dental, and paid time off.
• Supportive, family-like team culture with ongoing training and growth opportunities.
• Make a real difference in patients' lives every day!
• Modern, state-of-the-art office with cutting-edge technology.

Schedule:

Full-time- 40 hrs/ weekMonday 8:30-4Tuesday 8:30-6Wednesday 8:30-6Thursday 8:30-4Friday 8:30- 3

Bring your enthusiasm and expertise to Anderson Dental

Anderson Dental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.