Operations Coordinator - Office based

NK Consultancy LLC; Kalamazoo (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

NK Consultancy LLC in Kalamazoo is seeking an Operations Coordinator to support our case management services with a focus on intake, documentation and communication workflows. The role requires independence, discretion and meticulous attention to detail to maintain accurate records across multiple systems.

You will help manage critical administrative tasks, support cross-functional operations, and collaborate with teams to ensure timely, accurate client communications.

Qualifications

• 2–4 years of experience in administrative operations in a healthcare or insurance setting.
• Strong organizational and analytical skills with a high attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent written communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with case management systems.

Responsibilities

• Deliver administrative support across multiple functions as designated and/or needed.
• Maintain data accuracy and consistency across all systems.
• Monitor and process incoming correspondence, ensuring timely routing and proper documentation.
• Assist with compiling and maintaining new client lists.
• Identify and elevate time-sensitive or high-priority communications to appropriate stakeholders.
• Assist with invoice processes, including report review, creation, and billing to insurance companies.
• Assist with accounts receivable, including follow-up on outstanding balances.
• Provide support for medical records requests.
• Collaborate with the marketing team to support customer communications.

Skills

Administrative ops

Data accuracy

Multitasking

Written communication

MS Office

Customer service

Tools

Case management systems

Job description

About Us:
We are passionate about making a difference in the world of case management. Our team is committed to operational excellence and delivering exceptional administrative support that ensures our services are efficient, accurate, and client-focused. We are seeking a highly dependable and detail-oriented Operations Coordinator to join our team and support our mission of service and impact.

Purpose:
We believe in the power of purpose and passion in everything we do. Our Operations Coordinator is responsible for managing critical intake, documentation, and communication workflows. This position requires a high level of independence, discretion, and attention to detail. You will play a key role in maintaining the accuracy and integrity of our case management systems while supporting cross-functional administrative operations.

Based in our Kalamazoo office, this role is not just about operational readiness — it's about making a meaningful impact on the lives of those we serve.

Core Responsibilities

This role requires initiative, precision, and the ability to manage multiple administrative functions:

• Deliver administrative support across multiple functions as designated and/or needed
• Maintain data accuracy and consistency across all systems
• Monitor and process incoming correspondence, ensuring timely routing and proper documentation
• Assist with compiling and maintaining new client lists
• Identify and elevate time-sensitive or high-priority communications to appropriate stakeholders
• Assist with invoice processes, including report review, creation, and billing to insurance companies
• Assist with accounts receivable, including follow-up on outstanding balances
• Provide support for medical records requests
• Collaborate with the marketing team to support customer communications

Requirements

• 2–4 years of experience in administrative operations in a healthcare or insurance setting
• Strong organizational and analytical skills with a high attention to detail
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Excellent written communication and interpersonal skills
• Proficiency in Microsoft Office Suite and familiarity with case management systems

Why Join Us:
We are driven by a shared purpose: to improve the lives of our clients and provide exceptional care in the case management industry. We offer a collaborative and supportive work environment where your expertise and dedication will be valued and rewarded. Join us in our mission to create positive change and be part of a team that is truly making an impact.

We are an equal opportunity employer and value diversity in the workplace.

Who is NK Consultancy?

NKC is singularly focused on healthcare recruitment helping organizations meet their staffing needs and helping providers find the right fit to thrive. Building on two decades of healthcare recruitment experience, Karen Wink founded NKC to aid organizations find long-term stability rather than temporary fixes. We recruit physicians, APPs and nurses for quality healthcare teams.