Operations Coordinator

Guidestareldercare; Crown Point (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

GuideStar Eldercare is seeking an Operations Coordinator to support operational excellence across the clinical enterprise. This role involves troubleshooting IT issues, asset tracking for staff, and coordinating onboarding/offboarding processes.

The ideal candidate will excel in communication and possess strong organizational skills, interacting effectively with clinical staff and vendors. A High School diploma is required, with a preference for a Bachelor's degree. This position is based at our corporate office in Crown Point, Indiana.

Qualifications

• 2+ years corporate experience.
• Minimum 1 year healthcare industry experience required.
• Ability to multitask and meet deadlines.

Responsibilities

• Assist in troubleshooting IT issues with employees.
• Coordinate project activities and track progress.
• Analyze operational data for decision-making.

Skills

Excel

Troubleshooting IT issues

Communication skills

Customer service

Education

High School diploma required; Bachelor’s degree preferred

Tools

Microsoft Office

SharePoint

EMR systems

Adobe

Job description

The Operations Coordinator (Ops Coordinator) plays a vital role in supporting operational excellence across the clinical enterprise. The Ops Coordinator will troubleshoot a range of IT issues, assist in asset tracking for onboarding/offboarding staff, and collaborate with department vendors.

This position is also responsible for coordinating the facility onboarding/offboarding process, including distributing all related communications. In addition, the Ops Coordinator will provide EMR support and reporting, and other duties as assigned.

Responsibilities

• Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees, and aid in managing the workflow of support tickets to the IT helpdesk.
• Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.
• Track and manage vendor invoices to ensure accuracy in billing.
• Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews.
• Assist in designing and maintaining clear operational processes and guides to ensure consistency of operations.
• Coordinate project activities and track progress to ensure timely completion.
• Analyze operational data and provide insights for decision‑making.
• Assist with clinician licensing as needed.
• Collaborate with President & COO and entire Ops team on special projects.
• Perform other duties as required.

Location

The Ops Coordinator shall be performed at the Company’s corporate office.

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• 2+ years corporate experience.
• Minimum 1 year healthcare industry experience required.
• Experience working within a medical, behavioral health, or customer support is a plus.
• Strong Excel skills required.
• Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams preferred.
• Very strong written and verbal communication skills.
• Ability to deal with ambiguity; resilient and adaptable.
• Ability to multi‑task and meet deadlines.
• Able to identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Strong customer service skills; cooperative and willing to assist others.
• High level of attention to detail.
• Maintain confidentiality regarding business and personnel matters; demonstrate discretion in interactions with company personnel.
• Independent thinking and ownership of assigned projects.
• Able to pass background testing, including motor vehicle record review and drug screening.

Additional Information

The Ops Coordinator agrees to work as reasonably scheduled by Company.

EEO Statement

GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

GuideStar is committed to the full inclusion of all qualified individuals. As part of this commitment, GuideStar will ensure that persons with disabilities are provided reasonable accommodation. If you need accommodation please contact us at [e-mail].