Operations Support Coordinator

Ascendo Resources; Rockford (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Ascendo Resources seeks a customer-focused Operations Support Coordinator to handle escalated issues, resolve service disputes, and guide drivers, agents, and customers. Strong communication and organizational skills are essential in a fast-paced logistics environment.

Responsibilities include managing calls and emails, investigating issues, mediating disputes, and documenting resolutions while maintaining records according to policies.

Qualifications

• High school diploma or equivalent.
• At least one year of administrative or customer support experience.
• Call center or logistics experience preferred.
• Strong communication, multitasking, and problem-solving skills.
• Basic knowledge of North American geography and Microsoft Word and Excel.
• Ability to remain professional under pressure and work a rotating Saturday or holiday schedule as needed.

Responsibilities

• Manage inbound and outbound calls and emails.
• Investigate service issues, determine root causes, and document resolutions.
• Mediate disputes and provide guidance on operational procedures.
• Recommend corrective actions and follow up on outstanding issues.
• Review and process adjustments when necessary.
• Maintain accurate records and follow established policies and procedures.

Skills

Communication

Problem-solving

Organizational skills

Multitasking

Professional under pressure

Education

High school diploma

Job description

We are seeking a customer-focused Operations Support Coordinator to handle escalated operational issues, resolve service disputes, and provide guidance to drivers, agents, and customers. This role requires strong communication, problem-solving, and organizational skills in a fast-paced logistics environment.

Responsibilities:

• Manage inbound and outbound calls and emails.
• Investigate service issues, determine root causes, and document resolutions.
• Mediate disputes and provide guidance on operational procedures.
• Recommend corrective actions and follow up on outstanding issues.
• Review and process adjustments when necessary.
• Maintain accurate records and follow established policies and procedures.

Qualifications:

• High school diploma or equivalent.
• At least one year of administrative or customer support experience.
• Call center or logistics experience preferred.
• Strong communication, multitasking, and problem-solving skills.
• Basic knowledge of North American geography and Microsoft Word and Excel.
• Ability to remain professional under pressure and work a rotating Saturday or holiday schedule as needed.