Operations Coordinator - HRA - 102

Gouspack; Woodbridge (VA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

Gouspack is seeking an entry-level Operations Coordinator to help ensure delivery routes are covered and customer needs are met. You will work with Independent Contractors (ICs) to coordinate pickup and delivery, monitor dispatch, and resolve delays to keep routes on schedule.

The role requires basic MS Office skills, a valid driver's license, and the ability to lift up to 50 pounds; Six Sigma Green Belt is a plus. The position is full-time and located in Woodbridge, VA.

Qualifications

• Basic MS Office Programs experience required.
• Proactive and resourceful with the ability to work in a fast-paced environment.
• Independent judgment to plan, prioritize and organize competing tasks.
• Must have valid driver's license and clean vehicle.
• Six Sigma Green Belt preferred.

Responsibilities

• Monitor routes to ensure coverage, IC check-in, and on-time execution.
• Coordinate with customers and ICs, and communicate changes to dispatch.
• Assist in contracting ICs and maintain paperwork and reports.
• Create admin reports and ensure documentation is up to date.
• Shift is Monday–Friday, 8:00am–4:30pm, with overtime as needed.

Skills

Proactive & resourceful

Independent judgment

Customer relationship skills

Ability to lift 50 pounds

Overtime flexibility

Education

College Degree or High School Diploma with experience

Tools

MS Office (Outlook, Excel, Word)

Job description

Overview

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible for participating in contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position.

Responsibilities

• Monitor to ensure all routes are covered, IC check‑in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC‑mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on‑time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Qualifications

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast‑paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.
• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Benefits (Full Time)

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

Shift Details

Shift Days: Monday through Friday

Shift Hours: 8:00am - 4:30pm (Available to work extra hours, weekends, and holidays preferred)

Pay Rate: from $19.00 - $20.00 per hour (Dependent upon experience level.)

Travel: On occasion