Operations Coordinator, Global FOC

Anastasia Beverly Hills; United States; On-site; USD 28,000 - 34,000; Full time

Job summary

Anastasia Beverly Hills is seeking an organized Order Management professional to oversee day-to-day operations, order entry and end-to-end processing for Global FOC requests. You will collaborate with Marketing, Sales, and DC to ensure timely fulfillment of all free-of-charge orders.

Responsibilities include managing on-time delivery, processing internal FOC orders, and maintaining accurate data while supporting cross-functional teams.

Qualifications

• 1+ years of experience in Order Management, EDI or similar field.
• GED or High School Diploma required.
• Proficiency in Microsoft Excel and Word.
• NetSuite experience preferred.
• Excellent verbal and written communication.
• Willingness to work overtime and weekends if needed.
• Familiarity with dept. programs and computer systems.

Responsibilities

• Partner with Distribution Center and Sales to ensure consistent service.
• Manage on-time delivery dates and order efficiency globally.
• Process internal FOC orders and provide data entry, communications and tracking.
• Respond to inquiries on order status, stock, project status and shipping discrepancies.
• Establish order calendars and efficient processes with cross-functional teams.
• Oversee and support high volumes of orders (approx. 3,000 per month).
• Maintain clean, organized databases and support management as needed.

Skills

Order management

Communication (verbal & written)

Attention to detail

Organizational skills

Time management

Multi-tasking

Education

GED

High School Diploma

Tools

NetSuite

Microsoft Excel

Microsoft Word

Windows OS

Job description

Description

This position is a high-visibility role that will manage the day-to-day Operations, Order Entry and ensure that orders are completed end to end for Global FOC (Free of Charge) requests. Collaborates with Marketing, Sales, DC and other cross-functional teams to ensure order completion for all PR, Brand Marketing, Field Education and other free of charge requests.

Essential Job Functions

• Business partner between other functional areas including Distribution Center and Sales to ensure consistent service
• Manage On Time delivery dates, and Order Efficiency Orders Measure globally
• Process Internal FOC orders supporting Marketing, Education, PR teams (including data and order entry, Sales communication, order acknowledgements and tracking)
• Support follow-up according to customer service level agreements timings behind: order status, stock availability inquiries, project status, shipping discrepancies, and other customer order specific requests
• Helps establish order calendars with cross functional teams along with establishing processes to allow for more efficiency
• Oversee and support all orders volumes with an average of 3000 per month.
• Must be detail-oriented, reliable, have a sense of urgency and hit deadlines
• Accepts and provides constructive coaching and feedback
• Creates and maintains clean and organized database
• Performs other duties and tasks as needed upon request by management

Requirements

• 1+ years' experience in Order Management, EDI and or similar field
• GED, High School Diploma
• Microsoft Excel & Word required
• NetSuite preferred
• Ability to effectively and professionally communicate both verbally and written
• Must be willing to work overtime and weekends if needed
• Proficient knowledge of dept. programs, applications and computer operating systems (Windows, Microsoft Office, Smart tools)

Other Skills and Abilities

• Attention to Detail, Organizational Skills, Professionalism, IT skills.
• Team player, must work well under pressure in a fast-paced environment, organizational skills, time management skills, ability to multi-task and prioritize workload

Physical demands

• Sitting most of the day, Typing, Work on a computer and phone consistently during the day, Sometimes Standing and Walking, Occasional lifting (less than 25 lbs.).

Anastasia Beverly Hills offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. The starting hourly rate for this position in the selected city is $20.00-$25.50 per hour. Compensation may vary outside of this range depending on several factors, including a candidate's qualifications, skills, competencies, experience, and geographical location. Base pay is one part of the total compensation package that is provided to compensate and recognize employees for their work. This role is bonus eligible.