Operations Coordinator, Global FOC

Anastasia Beverly Hills; Pico Rivera (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

Bonus eligible

Job summary

Anastasia Beverly Hills in Pico Rivera, CA is seeking a detail-oriented Operations and Order Management specialist to oversee day-to-day order processing for Global FOC requests, ensuring end-to-end fulfillment across Marketing, Sales, and Education teams. You will coordinate with the Distribution Center, manage on-time delivery, and maintain accurate databases while handling about 3,000 orders per month.

The role requires Excel/Word proficiency, good communication, and willingness to work

Qualifications

• 1+ year experience in Order Management or similar field.
• GED or High School Diploma.
• Proficient in Excel and Word; NetSuite preferred.

Responsibilities

• Act as a business partner between DC, Sales and other functions to ensure consistent service.
• Manage on-time delivery dates and order efficiency for global orders.
• Process internal FOC orders including data entry, sales communication and order acknowledgements.

Skills

Order Management

EDI

Communication

Excel

Word

NetSuite

Overtime

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Office

Job description

Description

This position is a high-visibility role that will manage the day-to-day Operations, Order Entry and ensure that orders are completed end to end for Global FOC (Free of Charge) requests. Collaborates with Marketing, Sales, DC and other cross-functional teams to ensure order completion for all PR, Brand Marketing, Field Education and other free of charge requests.

Essential Job Functions

• Business partner between other functional areas including Distribution Center and Sales to ensure consistent service
• Manage On Time delivery dates, and Order Efficiency Orders Measure globally
• Process Internal FOC orders supporting Marketing, Education, PR teams (including data and order entry, Sales communication, order acknowledgements and tracking)
• Support follow-up according to customer service level agreements timings behind: order status, stock availability inquiries, project status, shipping discrepancies, and other customer order specific requests
• Helps establish order calendars with cross functional teams along with establishing processes to allow for more efficiency
• Oversee and support all orders volumes with an average of 3000 per month.
• Must be detail-oriented, reliable, have a sense of urgency and hit deadlines
• Accepts and provides constructive coaching and feedback
• Creates and maintains clean and organized database
• Performs other duties and tasks as needed upon request by management

Requirements

• 1+ years' experience in Order Management, EDI and or similar field
• GED, High School Diploma
• Microsoft Excel & Word required
• NetSuite preferred
• Ability to effectively and professionally communicate both verbally and written
• Must be willing to work overtime and weekends if needed
• Proficient knowledge of dept. programs, applications and computer operating systems (Windows, Microsoft Office, Smart tools)

Other Skills and Abilities

• Attention to Detail, Organizational Skills, Professionalism, IT skills.
• Team player, must work well under pressure in a fast-paced environment, organizational skills, time management skills, ability to multi-task and prioritize workload

Physical demands

• Sitting most of the day, Typing, Work on a computer and phone consistently during the day, Sometimes Standing and Walking, Occasional lifting (less than 25 lbs.).

Anastasia Beverly Hills offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. The starting hourly rate for this position in the selected city is $20.00-$25.50 per hour. Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies, experience, and geographical location. Base pay is one part of the total compensation package that is provided to compensate and recognize employees for their work. This role is bonus eligible.