Operations Coordinator - Automotive

Dent Wizard International; Mount Laurel Township (NJ); On-site; Full time

Job summary

A leading company in automotive reconditioning seeks an Area Operations Manager to oversee operations, manage customer accounts, and lead a team of technicians. The role involves travel and ensuring profitability while providing excellent customer service. A comprehensive benefits package is offered.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Qualifications

• Experience in account management and/or sales in a service-based company preferred.
• Automotive service experience is a plus.

Responsibilities

• Manage and grow existing customer accounts while seeking new business opportunities.
• Collaborate with the District Manager to optimize technicians' schedules.
• Lead and mentor Technicians, addressing performance issues.

Skills

Communication

Time Management

Customer Relationship Management

Job description

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About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Job Title: Area Operations Manager

Location: Mt. Laurel, NJ

Reporting To: District Operations Manager

Job Description

We're on the lookout for an Area Operations Manager to join our team! You'll be responsible for maintaining current accounts and acquiring new ones in your territory. Additionally, you'll oversee daily operations, supervise Paintless Dent Removal (PDR) and other reconditioning technicians, with a focus on effective planning and maximizing profitability. Travel will be required.

Responsibilities

1. Manage and grow existing customer accounts while seeking new business opportunities within your territory.
2. Collaborate with the District Manager to plan and optimize technicians' schedules, helping them reach their earnings potential and ensuring territory profitability.
3. Set and pursue monthly and annual sales goals in coordination with the District Manager.
4. Support Hail Team operations during hail storms, focusing on existing relationships with dealerships and body shops.
5. Promote and sell PDR for Profit programs.
6. Assist technicians in providing excellent customer service and maximizing service drive billings.

Training

1. Coordinate new hire orientation for smooth onboarding into the company and assigned accounts.
2. Hold monthly meetings with Technicians to share sales tips and performance feedback.
3. Ensure Technicians receive necessary support and training to enhance their PDR skills.
4. Arrange advanced training sessions for Technicians.

People Management

1. Lead and mentor Technicians, maintaining daily contact to address concerns and performance issues.
2. Work with the District Manager to determine appropriate staffing levels for current and future business needs.
3. Address employee performance issues proactively.
4. Conduct performance reviews, identify areas for improvement, and develop action plans.
5. Complete administrative tasks such as invoicing and reporting call-in numbers promptly.
6. Manage tool inventory within your territory.
7. Schedule mobile retail PDR services by coordinating appointments between customers and Technicians.

Qualifications

• Excellent communication skills.
• Ability to manage and coach employees across multiple locations.
• Strong time-management skills.
• Proven ability to manage customer relationships effectively.
• Experience in account management and/or sales in a service-based company preferred.
• Automotive service experience is a plus.

The starting compensation for this position is expected to be between $23.00 and $26.00 per hour, depending on qualifications, experience, and location.

We offer a comprehensive benefits package including paid time off, medical, dental, vision, and a 401k match (50% match up to 7% of employee contributions). For more details, please refer to our Benefits Highlights Booklet.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, age, veteran status, sexual orientation, marital status, disability, or other protected categories.