Operations Coordinator- 3rd Shift

FedEx Freight, Inc.; Richfield Township (OH); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Freight, Inc. in Akron, OH seeks a flexible Customer Operations Specialist to support fleet operations, dispatch, and account management in a fast-paced environment.

Candidates need strong communication, multitasking, and knowledge of TSA/HazMat/DOT regulations; hybrid work with on-site needs based on business demands.

Qualifications

• High school diploma required.
• 0–1 years of customer service, operations or sales experience.
• Flexible in a fast-paced environment with strong time management and prioritization.
• Excellent written and verbal communication skills.

Responsibilities

• Process multi-divisional inquiries via phone, email, and bid board; ensure TSA, HazMat, International and DOT compliance.
• Provide proactive shipment status updates and manage customer responses; escalate when needed.
• Locate and secure trucks, dispatch shipments, monitor issues, and coordinate with fleet/resources.
• Perform other duties as assigned.

Skills

Customer Service

Fleet Operations

Sales

Communication

Education

High School Diploma

Job description

While this is a hybrid position, successful candidates must be able to commute to Akron, OH based on business needs.

POSITION OVERVIEW

Requires multiple skill sets and the ability to quickly adjust and adopt the best approach for each aspect of the job. These various skill sets can run congruently during any given interaction and typically occurs in a very fast paced environment requiring quick and accurate response times. Required to have general knowledge of all aspects of the operations arena, specifically fleet operations, dispatch and account management, in order to provide an exceptional and seamless experience for the customer and the fleet.

ESSENTIAL FUNCTIONS

• Quickly processes multi divisional capabilities from customer phone, email and bid board inquiries. Follow all guidelines and operational procedures specific to Transportation Security Administration (TSA), HazMat, International, and Department of Transportation (DOT) regulations. Determines any objections for the purpose of closing business including the ability to offer multiple solutions for a customer centric approach. Monitors the progress of multiple shipments processed while proactively identifying and responding to any potential issues or alert notifications. Interacts and communicates with internal and external fleet.
• Monitors and ensures accuracy in the freight management system. Provides proactive shipment status updates to the customer. Appropriately manages customer response and elevates to the appropriate level when necessary.
• Locates and secures trucks in a timely fashion from both internal and external fleet networks. Utilizes all resources available to effectively dispatch shipments via an automated or manual process. Ability to monitor and respond to any issues that arise during a shipment. Interacts with fleet resources and outside vendors for the purpose of negotiating. Understands overall fleet operations to identify and address capacity requirements, the need for truck relocation, pay implications, and overall asset utilization.
• Performs other duties as assigned.

MINIMUM QUALIFICATION

High school diploma

0-1 years customer service, operations or sales experience

KNOWLEDGE, SKILLS AND ABILITIES

Customer Service / Fleet Operations / Sales

Must be flexible to work in an extremely fast paced environment incorporating time management, multi-tasking and prioritization skills.

Sales and negotiation skills to be utilized with customers, independent owner operators and vendors.

Excellent written and verbal communication skills

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay Range: $15.80- $20.25 depending on experience.

230 FedEx Custom Critical

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

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EEO Statement: FedExFreight Custom Critical is an Equal Opportunity and Aff...

If you have a disability and/or you need assistance in order to apply for a position, please call [phone].