Capacity Specialist

FedEx Freight Holding; Ohio; Hybride; USD 24 000 - 31 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Résumé du poste

FedEx Freight is seeking a frontline operations professional to act as the primary contact for customer service inquiries related to carrier activities, with a hybrid work model requiring commuting to Downtown Akron, Ohio or Green Bay, Wisconsin.

You will support day-to-day operational activities, negotiate costs with carriers to obtain the best cost per transaction, and identify opportunities for continuous improvement and new services to leadership. Other duties may be assigned as needed.

Qualifications

• High school diploma or GED required.
• 0–1 year of Operations or related experience in a fast-paced environment.

Responsabilités

• Act as primary point of contact for customer service routine inquiries related to carrier activities.
• Provide day to day support to operational activities such as communication, transactional negotiation with carriers on cost, and ensuring to obtain best cost per transaction.
• Identifies and escalates unresolved customer issues, continuous improvement, and new service opportunities to leadership.
• Perform other duties as assigned.

Connaissances

Customer service

Carrier activities liaison

Pricing negotiation

Formation

High school diploma / GED

Description du poste

While this position is hybrid, qualified candidates must be able to commute to Downtown Akron, Ohio or Green Bay, Wisconsin.

POSITION OVERVIEW

Frontline individual contributor role that interacts with the carriers. Selects carriers to support sales opportunities, providing customer service, solves routine issues, and provides pricing negotiation.

ESSENTIAL FUNCTIONS

• Act as primary point of contact for customer service routine inquiries related to carrier activities.
• Provide day to day support to operational activities such as communication, transactional negotiation with carriers on cost, and ensuring to obtain best cost per transaction.
• Identifies and escalates unresolved customer issues, continuous improvement, and new service opportunities to leadership.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

High school diploma/ GED

0-1 year Operations or related experience in a fast-paced environment.

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current startingsalary for the lowest level to the current starting salary of the highest level. Actual starting pay would bedeterminedby experience relative to the job, market level, pay at the location for this job and other job-related factors permittedby law. An employee may be eligible foradditionalpay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay Range: $17.30- $22.25 depending on experience.

230 FedEx Custom Critical

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Headquartered in Northeast Ohio, we are a multiple‑time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

EEO Statement: FedExFreight Custom Critical is an Equal Opportunity and Affi‑… (continues) …