Operations Coordinator

Acro Service Corp; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Acro Service Corp is seeking a detail-oriented Operations Specialist at our South Bend HQ to manage daily fulfillment, shipping, inventory, and administrative tasks. The role emphasizes accuracy, prioritization, and timely execution in a fast-paced environment.

You will coordinate with shipping partners, maintain ERP data, monitor inventory levels, and support process improvements across the Operations team.

Qualifications

• Minimum 2 years in operations, shipping, or inventory roles.
• Strong organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Excellent written and verbal communication.
• Proficient in Outlook and Excel.

Responsibilities

• Oversee daily fulfillment and shipping from HQ.
• Coordinate pickups with UPS and partners.
• Maintain accurate inventory for samples, materials, IT equipment.
• Monitor packaging levels and reorder supplies.
• Enter and track shipment data in the ERP system.
• Monitor orders and shipments in portals and systems.
• Maintain IT equipment inventory and notify needs.
• Investigate and resolve shipping, inventory, and admin issues.
• Prepare operational reports and trackers with accuracy.
• Assist Operations with special projects and process improvements.
• Uphold professionalism and reliability in all duties.

Skills

Operations experience

Shipping & logistics

Inventory management

Time management

Communication skills

Problem solving

Independent work

Tools

ERP systems

Microsoft Outlook

Excel

Job description

This role supports the day-to-day fulfillment, shipping, inventory management, and administrative operations at our headquarters office. The ideal candidate will be highly organized, dependable, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position plays a critical role in ensuring timely shipment processing, inventory accuracy, and overall operational efficiency and administrative operations.

Key Responsibilities

• Manage daily fulfillment and shipping operations from the HQ office.
• Coordinate with UPS representatives and other shipping partners to ensure all scheduled pickups are completed on time.
• Maintain accurate inventory counts for product samples, marketing materials, packaging supplies, IT equipment, and other company assets.
• Monitor packaging and shipping supply levels and proactively reorder materials to prevent operational disruptions.
• Enter, track, and maintain shipment information within the ERP system.
• Monitor orders and shipments through customer portals and internal systems to ensure timely delivery and issue resolution.
• Maintain IT equipment inventory and communicate equipment, supply, or replacement needs to appropriate stakeholders.
• Investigate and resolve shipping, inventory, fulfillment, and administrative issues as they arise.
• Maintain operational reports, trackers, and records with a high degree of accuracy.
• Support the Operations team with special projects, process improvements, and additional day-to-day responsibilities as needed.
• Demonstrate strong professionalism, reliability, and accountability in all aspects of the role.

Required Skills & Experience

• Minimum of 2 years of operations, shipping, logistics, fulfillment, inventory, or administrative experience.
• Strong organizational and time management skills with exceptional attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Outlook, Excel, and other business applications.
• Experience maintaining data, trackers, reports, and inventory records.
• Strong problem-solving skills and ability to work independently with minimal supervision.
• Demonstrated history of reliability, punctuality, and professional workplace conduct.

Preferred Qualifications

• Experience working with ERP systems and shipment tracking platforms.
• Previous inventory control or warehouse support experience.
• Experience coordinating with third-party shipping and logistics providers.