Operations Coordinator

Advanced Warehouse Inc.; Secaucus (NJ); On-site; USD 52,000 - 62,000; Full time

Job summary

An established industry player in logistics is seeking a passionate Operations Coordinator to join their team. This role offers a unique opportunity to learn the intricacies of third-party logistics, focusing on e-commerce fulfillment and client account management. You will be the key liaison for clients, ensuring smooth operations and communication. With a supportive environment and a commitment to employee growth, this position is perfect for those eager to develop their skills in a fast-paced, dynamic setting. Join a team that values innovation and customer satisfaction while enjoying comprehensive benefits and a competitive salary.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(K) with Company Match

Free Daily Lunch Catering

Annual Performance-based Incentives

Certification Recognition Program

Fitness Center Membership Subsidy Program

Qualifications

• High school diploma required; associate or bachelor's preferred.
• Willingness to learn and adapt is key.

Responsibilities

• Process B2C orders, including pick & pack and tracking updates.
• Serve as a point of contact for client logistics inquiries.
• Assist in preparing shipping documents and ensure compliance.

Skills

Verbal Communication

Written Communication

Customer Service

Multitasking

Detail-oriented

Problem-solving

Microsoft Office (Excel, Word, Outlook)

Education

High School Diploma

Associate or Bachelor's Degree in Business or Logistics

Job description

Advanced Warehouse Inc. provided pay range

This range is provided by Advanced Warehouse Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,000.00/yr - $62,000.00/yr

Direct message the job poster from Advanced Warehouse Inc.

HR & Administrative Manager at Advanced International Freight

Operations Coordinator

Advanced Warehouse is a fast growing, full-service Third-Party Logistics (3PL), helping SMBs and global brands with E-Commerce fulfillment, Amazon FBA, big-box retailer distribution, and wholesale fulfillment with the backing of modern technology and our unique, boutique-like service level.

To help excel our organization’s growth, we’re seeking an individual who’s passionate and eager to learn the ropes of how retailers and wholesalers rely on 3PLs to manage and fulfill online orders as an Operations Coordinator by acting as the key liaison for client accounts.

Key Responsibilities

Operations & Logistics

• Process B2C orders including pick & pack, label creation, and tracking updates.
• Support inbound and outbound logistics coordination with the warehouse team.
• Ensure data accuracy in WMS/ERP systems and report any discrepancies.
• Understand 3PL operations basics (receiving, storage, returns, parcel and pallet handling).
• Assist in resolving basic logistics or carrier-related issues.

Customer Service & Communication

• Serve as a point of contact for client logistics inquiries via phone and email.
• Communicate order status updates and service notifications to clients.
• Coordinate internally with warehouse and admin teams to resolve client issues.
• Enter, track, and update orders in ERP/WMS systems.
• Monitor inventory levels and assist with periodic audits.
• Notify supervisors of inventory shortages or discrepancies.

Documentation & Compliance

• Assist in preparing shipping documents (BOLs, packing lists, customs forms).
• Follow established SOPs and ensure compliance with customer requirements.
• Help generate service invoices based on agreed rates.
• Assist with tracking billing communications and support payment follow-ups.
• Participate in identifying small process improvements for better efficiency.
• Assist in data collection for reporting operational KPIs.

Requirements

Education:

• High school diploma or equivalent required.
• Associate or Bachelor's degree preferred (especially in Business, Logistics, or related fields).

Experience:

• No prior experience required; willingness to learn and adapt is key.
• Previous experience in logistics, customer service, or order processing is a plus.

Skills:

• Strong verbal and written communication skills.
• Excellent customer service and teamwork mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Languages:

• Korean fluency preferred but not mandatory.

Company Benefits

· Health, Dental, Vision Insurance – 100% coverage for you and family

· 401(K) with Company Match

· Free Daily Lunch Catering

· Annual performance-based incentives

· Certification Recognition Program

· Fitness Center Membership Subsidy Program

Work Conditions

· Salary: Starting at $52,000 - $62,000 (based on experience)

· Full time On-Site Employment

· Hours: M-F, 8AM to 5PM

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage and Warehousing and Storage

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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